Voice agents 50% off until Dec 31Voice agents are 50% off ($0.03/min) through Dec 31, 2026.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

Telecom voice agents that resolve service issues and retain subscribers.

Fix service problems, explain bills, and keep subscribers who call to cancel.

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Trusted by leading teams

ServiceNowArtificial Analysis

Ranked #1

on EVA-Bench and Speech Agent Arena

NVIDIA
Samsung
Indeed
DoorDash
GEICO
Motive
ServiceNow
Thomson Reuters

Fewer repeat calls and fewer cancellations

Each call ends with a defined outcome, like service restored, a bill explained, a plan changed, or a subscriber who stays.

The agent checks your outage map, and if there's no outage, it resets the caller's router remotely and confirms the connection is stable. It can also create tickets for a tech visit when required.

Built on best-in-class speech models

Cartesia handles listening, turn-taking and interruptions. You bring the instructions, the LLM and the tools.

  • $0.03per minute through December 31, 2026
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Natural turn-taking

The agent lets callers finish, handles interruptions and pauses, and never talks over anyone.

Your choice of LLM and tools

Pick the LLM that is best suited for your agent's job, and give it tools to take action.

A voice that fits your brand

Pick from a library of natural, expressive voices so every call sounds like your company.

See which calls resolved the subscriber's request

Every call is recorded and transcribed. See which calls restored service, explained a bill, or kept a subscriber who called to cancel.

Launch a telecom voice agent in three steps

  1. Clone the template

    Copy this use case into your Cartesia account and edit the instructions to match your policies.

  2. Connect your systems

    Connect the agent to the systems it needs, then give it a Cartesia phone number or bring your own.

  3. Test the agent, then go live

    Place test calls from the browser, read the transcripts, and score calls with your own metrics.

Pricing. $0.03/min promotional pricing through December 31, 2026.

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Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

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    GDPR

Telecommunications FAQs

What can a telecom voice agent do?

It troubleshoots internet and mobile service, explains bills and applies credits, activates SIMs and changes plans, and offers retention plans to subscribers who call to cancel. You decide which systems it can use and what it's allowed to do.

Can the agent check for outages?

Yes. The agent checks your outage map before it troubleshoots, so callers in an outage hear what's happening and when service is expected back.

Can the agent book a technician?

Yes. When a problem can't be fixed on the call, the agent opens a ticket with the steps already tried and books a technician visit at a time the subscriber picks.

Does the agent change plans or apply credits on its own?

Yes, within the rules you set. The agent changes plans and applies credits through tools connected to your billing system, and anything outside your rules goes to your team.

Can Cartesia work with our billing and network systems?

Yes. You connect the agent to your billing, CRM, and network systems through tools you configure.

Can an agent hand a caller over to a person?

Yes. The agent can transfer calls to your team, and you control exactly when it does.

Can we support calls in different languages?

Yes. Cartesia agents speak 44 languages, so subscribers can talk to the agent in their own language.

How should we measure a telecom voice agent?

Evaluate the agent against your key success criteria. For example, you can measure what percentage of calls the agent resolves without a transfer, or what percentage of subscribers who call to cancel decide to stay.

How much does a telecom voice agent cost?

Agents are $0.03 per minute through December 31, 2026.

Find your voice

Talk to an expert.

Connect with a member of our team and learn how Cartesia can help you build world-class voice experiences.

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Start building.

Access our models via API and bring an agent into production with our SDKs and developer tools.

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