AI voice agents for financial services.
Build voice agents for account questions, application follow-ups, and servicing calls. Use Cartesia's speech models with your existing platform or build on Managed Agents.
Talk about financial services
Fundamento powers multilingual voice agents for lenders and insurers in India with Cartesia.
Read the customer story- Outbound calls per month
- 20M+
- Peak calls in a single minute
- 5,000
Results reported by Fundamento.
Voice AI across banking, lending, and insurance
Financial-services calls often combine a straightforward question with sensitive account context. A useful agent needs both a clear conversation and a defined boundary around the information it can retrieve.
Banks and credit unions
Start with account-servicing questions, branch information, and onboarding guidance. Connect account data only after the identity and authorization steps in your application have completed.
Lenders and insurance teams
Support application updates, missing-document reminders, and requests for a specialist callback. Keep credit decisions, coverage determinations, and regulated advice with the authorized systems and staff responsible for them.
Banking, lending, and servicing workflows
Support account servicing and application follow-ups with current records. Keep identity checks, financial decisions, and specialist handoffs in your existing process.
Application follow-ups
Help applicants understand the next step when they pause an application. Connect the agent to approved application status and instructions, with a handoff for questions that need a specialist.
Account and servicing questions
Turn approved account information into spoken answers. Your application handles identity checks and permissions before it gives the agent access to customer data.
Account opening
Walk callers through the information needed to open an account. Connect your application workflow and route identity checks or eligibility decisions to authorized staff.
Payment reminders
Use a consistent voice for reminders and explain available next steps from approved information. Define consent, outreach rules, and escalation paths for your market.
Define the boundaries of each servicing call.
Connect application status and callback tools. Specify which information the agent may retrieve after verification and which questions belong with a specialist.
Instructions
Help callers understand the next step in their application. Use approved status information. Ask one question at a time. Send eligibility questions to a specialist.
Speech to text
Ink
Text to speech
Sonic
Connected tools
- get_application_status
- request_callback
- transfer_to_specialist
Connect to your financial-services systems.
Map the information your agent can access and the actions it can take. Review authentication, retention, regional deployment, and payment-data requirements with Cartesia before connecting production accounts.
Plan a financial-services voice agent pilot
Choose one servicing workflow and test it with non-production records. Review the complete path from caller authentication to the final system action, including cases where the agent must stop and escalate.
Explore Managed Agents and evaluation tools- Data access: confirm exactly which account fields and tools each workflow needs.
- Conversation accuracy: test names, amounts, dates, and application references spoken in different ways.
- Operational review: measure completed requests, repeat calls, and correct transfers to specialists.
Trusted by leading enterprises. Speaking from experience.
Discover success stories“We didn’t switch to Sonic because it was incrementally better, we switched because nothing else came close… we’ve seen a 2.9% lift in our conversion and a 12.2% increase in customer engagement.”
Akshay Ramaswamy
Staff Product Manager
Enterprise-grade security.From Cloud to Local.
HIPAA compliant
SOC 2 Type 2
GDPR
Financial services voice AI FAQs
How can financial-services teams use Cartesia?
Teams can add Sonic text-to-speech and Ink speech-to-text to existing applications, or use Managed Agents to build conversations. Common workflows include application follow-ups, servicing questions, and insurance intake.
Does a voice model authenticate customers or make lending decisions?
No. Your application owns identity checks, authorization, and decision rules. Define what information and tools the agent may use, and send regulated decisions or sensitive exceptions to the appropriate team.
Can Cartesia work with our current contact-center platform?
Cartesia's speech APIs can be integrated into an existing voice application. The connection to your contact-center platform, telephony, and systems of record depends on your implementation. Review the integration with your engineering team.
Can we support calls in different languages?
Cartesia supports multilingual speech. Check the current language coverage for the model you plan to use, then evaluate pronunciation, names, numbers, and domain terminology using representative calls.
What should we check before handling financial data?
Review your data flow, authentication, access controls, retention, and applicable contractual requirements. Confirm the product and deployment scope with Cartesia, including how payment data is handled, before production use.
Can voice agents help with insurance calls?
They can support administrative conversations such as application updates, document requests, and scheduling a specialist callback. Connect approved information and route coverage decisions, disputes, and advice to the appropriate staff.
How should an agent verify a caller?
Identity verification belongs in the application and systems you connect. Define the verification steps before returning account information, and test failed checks as well as successful ones. A natural-sounding voice is not proof of identity.
How do we evaluate a banking voice agent?
Use representative servicing calls, including unclear requests and requests outside the permitted scope. Review task completion, pronunciation of financial information, data-access boundaries, and escalation accuracy before expanding the pilot.
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