Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

Retail and e-commerce voice agents that resolve order issues and drive more sales.

Answer order status calls, offer exchanges instead of refunds, and help shoppers buy with confidence.

Talk to salesStart building

Trusted by leading teams

ServiceNowArtificial Analysis

Ranked #1

on EVA-Bench and Speech Agent Arena

ServiceNow
Indeed
SpeakX
Supernova
1Point1
ELSA

Resolve the most challenging calls retailers get

Each call ends with a defined outcome, like a lost package replaced, an exchange instead of a refund, an address corrected, or an order placed.

The agent checks live tracking and tells the shopper where their package is and when it will arrive. If the carrier has lost it, the agent ships a replacement within the rules you set.

Built on best-in-class speech models

Cartesia handles listening, turn-taking and interruptions. You bring the instructions, the LLM and the tools.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Natural turn-taking

The agent lets callers finish, handles interruptions and pauses, and never talks over anyone.

Your choice of LLM and tools

Pick the LLM that is best suited for your agent's job, and give it tools to take action.

A voice that fits your brand

Pick from a library of natural, expressive voices so every call sounds like your company.

See which calls resolved the shopper's request

Every call is recorded and transcribed. See which calls answered an order question, turned a return into an exchange, or ended with a purchase.

Launch a retail voice agent in three steps

Start building

  1. Clone the template

    Copy this use case into your Cartesia account and edit the instructions to match your policies.

  2. Connect your systems

    Connect the agent to the systems it needs, then give it a Cartesia phone number or bring your own.

  3. Test the agent, then go live

    Place test calls from the browser, read the transcripts, and score calls with your own metrics.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Retail and e-commerce FAQs

What can a retail voice agent do?

It answers order status calls and replaces lost packages, offers exchanges before refunds, updates orders before they ship, and helps shoppers find the right product. You decide which systems it can use and what it's allowed to do.

Does Cartesia work with Shopify or our order management system?

Yes. You connect the agent to your commerce platform, such as Shopify or your order management system, through tools you configure.

Can the agent look up an order?

Yes. Once the caller confirms who they are, the agent pulls live order and tracking details from your systems, even for orders that ship in more than one package.

Can the agent issue refunds?

Yes, within the limits you set. The same goes for replacements and store credit, all through tools connected to your commerce system.

Can the agent change or cancel an order?

Yes. If the order hasn't shipped, the agent can update the address, swap an item, or cancel it in your order system, within the rules you set.

Can an agent hand a caller over to a person?

Yes. The agent can transfer calls to your team, and you control exactly when it does.

Can we support calls in different languages?

Yes. Cartesia agents speak 44 languages, so customers can talk to the agent in their own language.

How should we measure a retail voice agent?

Evaluate the agent against your key success criteria. For example, you can measure what percentage of calls the agent resolves without a transfer, or what percentage of returns become exchanges.

How much does a retail voice agent cost?

Agents are $0.03 per minute.

Find your voice

Talk to an expert.

Connect with a member of our team and learn how Cartesia can help you build world-class voice experiences.

Contact Sales

Start building.

Access our models via API and bring an agent into production with our SDKs and developer tools.

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