AI voice agents for travel and hospitality.
Give travelers spoken answers about a reservation, arrival instructions, or a change of plans. Use Cartesia to build the conversation and connect the booking information your team relies on.
Talk about travel and hospitality
Voice AI for hotels, travel teams, and guest services
Travel conversations depend on details that change: a room’s availability, a booking policy, or a guest’s arrival time. Cartesia provides the voice technology; your reservation and property systems provide the current information behind the answer.
Hotels and property-management teams
Answer arrival questions, retrieve reservation details, and collect guest requests. Connect property-specific information so the agent can distinguish check-in instructions, facilities, and staff contacts across locations.
Travel and reservations teams
Help travelers understand a booking or request a change. Retrieve the applicable rules and available options from the booking system, then explain which steps require confirmation or a member of staff.
Travel and hotel voice agent workflows
Help guests prepare for arrival, understand a booking change, or reach the right team during a stay. Keep answers connected to each property’s current information.
Reservation and arrival questions
Read confirmed booking details from your reservation system. Explain check-in times, directions, and property information from your approved knowledge base.
Booking changes and cancellations
Collect the requested change and explain the applicable policy. Check availability and price through your booking system before asking a traveler to confirm.
Guest requests during a stay
Capture a maintenance request or a question for reception. Send it to the right team through a connected tool and explain the next step without inventing a completion time.
Multilingual guest support
Choose speech models and voices for the languages your guests use. Test place names, booking references, and dates with fluent reviewers before launch.
Give your guest-support agent the right information.
Connect reservation details and approved property guidance. Define how the agent verifies guests, requests a booking change, and routes exceptions to your team.
Instructions
Help guests understand their reservation and arrival details. Verify identity before retrieving booking information. Explain available options from the booking system. Refer changes and exceptions to the configured workflow.
Speech to text
Ink
Text to speech
Sonic
Connected tools
- get_reservation
- get_property_information
- request_booking_change
Illustrative conversation
Connect reservations, properties, and guest support.
Connect reservation, property-management, or support APIs to the tools your agent uses. Start with read-only booking questions, then add confirmed actions as you validate the workflow. Keep availability, cancellation rules, and prices in the system that owns them.
Pilot a hotel voice agent around arrival questions
Start with property information and verified reservation questions before enabling booking changes. Use realistic calls from guests arriving early, traveling across time zones, or speaking another language.
Explore Managed Agents and evaluation tools- Reservation accuracy: test dates, guest names, property locations, and confirmation numbers.
- Action boundaries: distinguish a change request from a booking the system has confirmed.
- Guest experience: review completed requests, correct staff routing, and unanswered questions.
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Travel and hospitality voice AI FAQs
How can hotels use AI voice agents?
A hotel can start with reservation questions, check-in information, and guest requests. Cartesia provides speech generation, transcription, and an agent platform. Booking and property-management connections are part of your implementation.
Can a travel agent change a reservation?
Only through a booking tool you configure and authorize. Check current availability and fare or room rules, explain the proposed change, and obtain confirmation before submitting it.
Can Cartesia connect to our property-management system?
The connection depends on the APIs and permissions your system provides. Define the records the agent can read and the actions it can request, then test with non-production reservations.
How do we handle urgent guest requests?
Define an explicit staff handoff for urgent requests and situations outside the agent’s scope. Test that routing with your operations team before the agent takes guest calls.
Can a hotel voice agent answer calls after hours?
You can build an application that answers property and reservation questions whenever the service is available. Define an after-hours escalation path and avoid promising staff response times that your operations team cannot support.
Can an agent help guests in multiple languages?
Select speech models and voices for your guest languages and test names, addresses, dates, and booking references with fluent speakers. Connect approved property information in the languages your application supports.
How is an AI hotel receptionist different from a booking engine?
A voice agent is a conversational interface. The booking engine or property-management system still owns availability, prices, reservations, and transaction rules. The agent uses authorized tools to read information or request an action.
What should we measure in a hospitality pilot?
Track answered arrival questions, completed guest requests, booking corrections, and transfers to staff. Review whether the agent clearly distinguishes confirmed information from requests that still require human follow-up.
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