Managed Agents / Travel and hospitality
#1 on EVA-BenchEVA-Bench is ServiceNow's independent benchmark for voice agents in enterprise workflows like customer support. It scores each agent on how accurately it completes the task and on the caller's experience.
#1 on Speech Agent ArenaSpeech Agent Arena is Artificial Analysis' independent benchmark for grading speech to speech models on enterprise tasks using human evaluators.
Travel and hospitality voice agents that book more reservations.
Book rooms, move reservations when plans change, and answer guest questions at any hour.
Trusted by leading teams
Ranked #1
on EVA-Bench and Speech Agent Arena
Handle every guest call, from booking to checkout
Each call ends with a defined outcome, like a room booked, a stay moved to new dates, or a question answered.
The agent checks live availability and rates, answers questions about the room, and books the reservation on the call. More bookings come to you directly instead of through travel sites that charge a commission.
When a guest's flight is cancelled or their plans shift, the agent checks your change policy and live availability, then moves the stay to new dates, so the guest reschedules instead of cancelling.
The agent answers questions about check-in, parking, amenities, and early arrival from your property details, so your front desk can focus on the guests in front of them.
When a guest reports a problem or needs something during the stay, the agent logs the request with maintenance or housekeeping and tells the guest what happens next.
Built on best-in-class speech models
Cartesia handles listening, turn-taking and interruptions. You bring the instructions, the LLM and the tools.
- $0.03per minute
- #1on Speech Agent Arena and EVA-Bench
- 24/7answers every call, at any hour
Natural turn-taking
The agent lets callers finish, handles interruptions and pauses, and never talks over anyone.
Your choice of LLM and tools
Pick the LLM that is best suited for your agent's job, and give it tools to take action.
A voice that fits your brand
Pick from a library of natural, expressive voices so every call sounds like your company.
See which calls resulted in a booked reservation or a resolved inquiry
Every call is recorded and transcribed. See which calls booked a room, moved a stay, or answered a guest's question.
Launch a hospitality voice agent in three steps
Start buildingClone the template
Copy this use case into your Cartesia account and edit the instructions to match your policies.
Connect your systems
Connect the agent to the systems it needs, then give it a Cartesia phone number or bring your own.
Test the agent, then go live
Place test calls from the browser, read the transcripts, and score calls with your own metrics.
Enterprise-grade security
HIPAA compliant

SOC 2 Type 2

GDPR
Travel and hospitality FAQs
What can a hotel voice agent do?
It books rooms, moves reservations when plans change, answers questions about check-in, parking, and amenities, and sends guest requests to the right team. You decide which systems it can use and what it's allowed to do.
Can an AI voice agent work as a hotel receptionist?
Yes. It answers the front desk phone day and night, takes reservations, and handles guest questions and requests, so your staff can spend their time with guests in person.
Can the agent book and change reservations?
Yes. The agent checks live availability, rates, and your change policy, confirms the details with the guest, and makes the booking or change in your reservation system.
Can Cartesia connect to our property management system?
Yes. You connect the agent to your property management or booking system through tools you configure.
Can the agent help airlines and travel agencies?
Yes. The agent can rebook travelers within your fare rules, answer questions about an itinerary, and send anything it can't change to your team.
Can an agent hand a caller over to a person?
Yes. The agent can transfer calls to your team, and you control exactly when it does.
Can we support calls in different languages?
Yes. Cartesia agents speak 44 languages, so guests can talk to the agent in their own language.
How should we measure a hospitality voice agent?
Evaluate the agent against your key success criteria. For example, you can measure what percentage of calls the agent resolves without a transfer, or how many bookings it makes directly.
How much does a hospitality voice agent cost?
Agents are $0.03 per minute.
Find your voice
Talk to an expert.
Connect with a member of our team and learn how Cartesia can help you build world-class voice experiences.
Start building.
Access our models via API and bring an agent into production with our SDKs and developer tools.
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