AI voice agents for healthcare.
Build healthcare voice agents for appointment requests, intake, and billing questions. Cartesia provides the speech models and agent platform. You connect the workflows your practice runs on.
Talk about healthcare
Assort Health uses Cartesia's Sonic to power voice agents for patient scheduling and support.
Read the customer story- Appointment bookings
- +7%
- Operational costs
- -63%
Results reported by Assort Health.
Voice AI for patient access and practice operations
Patient-access teams handle many repeat administrative calls, but each caller has a different context. Cartesia can supply speech and an agent runtime for these conversations while your practice defines the scheduling, records, and escalation workflow.
Medical practices and specialty clinics
Guide callers through appointment requests, office information, and pre-visit administrative questions. Keep location, provider availability, and preparation instructions connected to an approved source.
Patient-support and revenue-cycle teams
Help callers reach the right billing team, understand the next administrative step, or arrange follow-up. Clinical questions and coverage decisions need a defined route to qualified staff.
Patient scheduling and support workflows
Help patients request an appointment, prepare for a visit, or reach the billing team. Connect practice information and scheduling tools, with a clear handoff to staff.
Appointment requests and reminders
Let callers explain what they need in their own words. Connect an agent to your scheduling system to look up availability, confirm details, and pass exceptions to your staff.
Patient intake
Collect the information your practice needs before a visit. Your application controls which questions the agent asks and how approved information reaches your EHR.
Billing and benefits questions
Give callers spoken answers from approved billing information. Route questions that need a coverage decision or account review to the appropriate team.
Follow-up coordination
Help callers arrange their next appointment after a visit. Use approved administrative instructions and route clinical questions to the care team.
Configure an agent for patient access.
Provide your practice locations, scheduling instructions, and staff handoff rules. Connect appointment tools and keep clinical questions with the care team.
Instructions
Help callers request an appointment. Confirm the location and preferred time. Ask one question at a time. Route clinical questions to the care team.
Speech to text
Ink
Text to speech
Sonic
Connected tools
- check_availability
- request_appointment
- transfer_to_staff
Fit voice into your practice workflow.
Before handling patient information, review your data flow, retention requirements, access controls, and contractual needs with Cartesia. Confirm which products and deployment options fit your intended use.
Test patient conversations before connecting live records
Build a pilot around one administrative task. Include callers who change their mind, cannot provide a requested detail, or need help outside the agent’s scope.
Explore Managed Agents and evaluation tools- Scheduling: verify dates, locations, time zones, and the distinction between a request and a confirmed appointment.
- Escalation: test urgent requests, clinical questions, and requests to speak with staff.
- Data handling: review access, retention, and contractual requirements for every connected service.
Trusted by leading enterprises. Speaking from experience.
Discover success stories“We didn’t switch to Sonic because it was incrementally better, we switched because nothing else came close… we’ve seen a 2.9% lift in our conversion and a 12.2% increase in customer engagement.”
Akshay Ramaswamy
Staff Product Manager
Enterprise-grade security.From Cloud to Local.
HIPAA compliant
SOC 2 Type 2
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Healthcare voice AI FAQs
What can voice AI do for a healthcare practice?
Common administrative workflows include appointment requests, reminders, intake, and billing questions. Cartesia supplies speech technology and an agent platform; access to schedules, patient records, and billing information depends on the systems you connect.
Does Cartesia connect to our EHR automatically?
An EHR connection is part of your implementation. Define which records and actions the agent can access, connect the relevant APIs or tools, and test the workflow before using it with patient information.
Can we add Cartesia to an existing voice agent?
Yes. Use Sonic for text-to-speech or Ink for speech-to-text in your existing application. Managed Agents is another option if you want to build the conversation on Cartesia's agent platform.
What should we review before processing patient information?
Discuss your intended use, data handling, deployment, and contractual requirements with Cartesia. Review the Trust Center and confirm the requirements for your implementation before sending patient information.
Can a healthcare voice agent provide medical advice?
The administrative workflows described here are not a substitute for clinical judgment. Define a clear boundary around scheduling, intake, and office information, and route medical questions to the care team.
Can patients request an appointment outside office hours?
You can design a workflow that collects a request whenever the application is available. Confirming a booking requires current availability and an authorized scheduling integration. Explain clearly when staff still need to review the request.
Can we offer patient calls in multiple languages?
Choose speech models with coverage for your intended languages, then evaluate medical names, dates, and administrative terminology with fluent reviewers. Confirm the language capabilities of the full application, not only its voice output.
How should a practice measure its first voice agent?
Track completed administrative tasks, scheduling corrections, transfers to staff, and repeat calls. Review conversation samples for accuracy and clarity, including calls the agent could not complete.
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