Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

Healthcare voice agents that reduce no-shows and resolve patient calls.

Confirm and rebook appointments, finish intake before the visit, and collect patient payments.

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Trusted by leading teams

ServiceNowArtificial Analysis

Ranked #1

on EVA-Bench and Speech Agent Arena

ServiceNow
Indeed
SpeakX
Supernova
1Point1
ELSA

Fewer missed appointments and less work for your front desk

Each call ends with a defined outcome, like a confirmed appointment, a finished intake, or a collected payment.

The agent calls patients before each visit to confirm. When a patient can't make it, it offers open times, rebooks the visit on the call, and fills the old slot from your waitlist.

Built on best-in-class speech models

Cartesia handles listening, turn-taking and interruptions. You bring the instructions, the LLM and the tools.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Natural turn-taking

The agent lets callers finish, handles interruptions and pauses, and never talks over anyone.

Your choice of LLM and tools

Pick the LLM that is best suited for your agent's job, and give it tools to take action.

A voice that fits your brand

Pick from a library of natural, expressive voices so every call sounds like your company.

See which calls resolved the patient's request

Every call is recorded and transcribed. See which calls confirmed or rebooked an appointment, finished intake, or collected a payment.

Launch a healthcare voice agent in three steps

Start building

  1. Clone the template

    Copy this use case into your Cartesia account and edit the instructions to match your policies.

  2. Connect your systems

    Connect the agent to the systems it needs, then give it a Cartesia phone number or bring your own.

  3. Test the agent, then go live

    Place test calls from the browser, read the transcripts, and score calls with your own metrics.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Healthcare FAQs

What can a healthcare voice agent do?

It confirms and rebooks appointments, finishes intake before the visit, collects payments on patient balances, and books follow-up visits. You decide which systems it uses and what it's allowed to do.

Does the agent work with our EHR?

Yes. The agent connects to Epic, athenahealth, eClinicalWorks, or any other EHR or practice management system (PMS) through tools you configure, so it can read open times and write back bookings and intake answers.

Is Cartesia HIPAA compliant, and will you sign a BAA?

Yes. Cartesia is HIPAA compliant and SOC 2 Type II certified, and signs business associate agreements with healthcare customers. Details are in the Trust Center.

Can the agent give medical advice?

No. The agent handles scheduling, intake, and billing, and transfers medical questions to your care team.

Can patients book appointments outside office hours?

Yes. The agent answers 24/7 and books appointments directly into your EHR or PMS.

Can the agent take prescription refill requests?

Yes. The agent verifies the patient, notes the medication and pharmacy, and sends the request to your care team for approval.

Can the agent collect payments?

Yes. The agent explains the balance and texts the patient a secure payment link. If the patient can't pay in full, it sets up a payment plan from the options you approve.

Can an agent hand a caller over to a person?

Yes. The agent can transfer calls to your team, and you control exactly when it does.

Can we support calls in different languages?

Yes. Cartesia agents speak 44 languages, so patients can talk to the agent in their own language.

How should we measure a healthcare voice agent?

Evaluate the agent against your key success criteria. For example, you can track your no-show rate, payments collected, or the percentage of calls the agent resolves without a transfer.

How much does a healthcare voice agent cost?

Agents are $0.03 per minute.

Find your voice

Talk to an expert.

Connect with a member of our team and learn how Cartesia can help you build world-class voice experiences.

Contact Sales

Start building.

Access our models via API and bring an agent into production with our SDKs and developer tools.

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