A GoTo Connect AI receptionist from your dial plan
A GoTo Connect dial plan routes callers to a Cartesia agent's number, so the agent answers as your GoTo Connect AI receptionist and transfers callers back.
Front-line agent
Answers calls from the dial plan and passes the rest to your team.
Instructions
Answer shipping cutoffs, courier pickup times and lab hours. Transfer case status questions to the lab manager's extension and billing to the billing line.
- Handoff
- GoTo Connect team number
Connected tools
- Transfer to GoTo ConnectTransfer
What a GoTo Connect AI voice agent can do
Open one to watch a call. The grey lines are the tools the agent calls mid-sentence.
An External number node in a GoTo Connect dial plan rings the agent's number, as the first stop or as another node's timeout target.
The agent answers what dental offices call to ask, such as shipping cutoffs and courier pickups, and ends the call itself.
Callers who ask for someone go to a GoTo Connect number that reaches a ring group, a queue or a user.
GoTo Connect settings
These are the GoTo Admin settings for a dial plan that hands calls to the agent.
- Where
- GoTo Admin, Phone system, Dial plans, + Add dial plan.
- Node
- External number, set to the agent's number, with an On timeout target.
- Confirm call pickup
- Off. When on, whoever answers must press 1 to accept the call.
- Role
- Admin or super admin.
Set it up
A phone hand-off. A dial plan External number node sends callers to the agent's number. There is no SIP trunk between GoTo Connect and Cartesia. Vendor details read in November 2026.
Give the agent a number
Import a number from Twilio or connect a SIP trunk number. Transfers work only on Twilio and SIP trunk numbers, not on Cartesia numbers.
Build a dial plan
In GoTo Admin, go to Phone system, then Dial plans, and select + Add dial plan. Add an External number node with the agent's number and turn off Confirm call pickup.
Route a number to the plan
Under Phone system, then Phone numbers, pick the number. In Settings, set Call routing, Route calls to, to the dial plan.
Set the way back and test
Add a transfer rule in Cartesia to a GoTo Connect number that reaches a person. Call the number, reach the agent, and ask for a person.
Before you build
Turn off Confirm call pickup
With it on, whoever answers must press 1 to accept or 2 to reject. Leave it off so the call goes straight through to the agent.
Give every node a destination
GoTo drops calls at any node exit with no destination. Point the External number node's On timeout at a ring group or voicemail.
International numbers need permission
GoTo requires international dialing permission to reach numbers in another country. Use an agent number in the same country as your GoTo numbers.
Transfers are cold
The person who picks up gets the call, not the conversation. Have the agent tell the caller where it's sending them before it transfers.
Use cases for teams on GoTo Connect
More integrations
Enterprise-grade security
HIPAA compliant
SOC 2 Type 2
GDPR
GoTo Connect AI voice agent FAQs
Does GoTo Connect have an AI receptionist?
Yes. GoTo Connect AI Receptionist answers calls, captures caller details, sends texts during and after the call and routes callers. To use a Cartesia agent instead, a dial plan's External number node sends callers to the agent's phone number. GoTo Connect has no built-in Cartesia connection, so it's a phone hand-off.
Can I use my own AI agent with GoTo Connect?
Yes, if the agent has its own phone number. A dial plan hands callers to that number, and the agent transfers back to a GoTo Connect number that reaches a person. A Cartesia agent calls webhook tools you define in your own systems and uses the voice and model you choose.
How do I forward GoTo Connect calls to an AI agent?
In GoTo Admin, go to Phone system, then Dial plans, and select + Add dial plan. Add an External number node with the agent's number, turn off Confirm call pickup, and point On timeout at a ring group or voicemail. Then route a phone number to that dial plan.
Can I route a GoTo number straight to the agent?
Not directly. GoTo routes a number only to an extension, a dial plan or another number in your account, so the External number node in a dial plan is the way out to the agent.
Why does the agent hear a press 1 prompt?
Confirm call pickup is on. With it on, whoever answers must press 1 to accept or 2 to reject the call. Turn it off on the External number node so the call connects straight to the agent.
Who bills the minutes on a GoTo Connect dial plan?
Cartesia charges $0.03/min, plus LLM usage and telephony, and Twilio or your SIP carrier bills the agent's number. GoTo needs international dialing permission to reach a number in another country, so an agent number in the same country as your GoTo numbers avoids that.
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