NetSuite AI voice agents that answer order status calls

{
  "type": "webhook",
  "name": "get_order_status",
  "description": "Looks up a NetSuite sales order by its order number and returns the status and ship date.",
  "pre_tool_speech": "auto",
  "execution_mode": "immediate",
  "response_timeout_secs": 20,
  "api_schema": {
    "url": "https://api.your-company.com/netsuite/orders/{order_number}",
    "method": "GET",
    "path_params_schema": {
      "order_number": {
        "type": "string",
        "description": "The sales order number the caller reads out, such as SO-10482."
      }
    },
    "authentication": {
      "mode": "bearer",
      "token": {
        "type": "secret",
        "secret_value": "YOUR_SERVICE_TOKEN"
      }
    }
  }
}

{
  "type": "webhook",
  "name": "find_customer",
  "description": "Finds the NetSuite customer by the caller's phone number, or by company name if the caller gives one. Returns the internal ID and name.",
  "pre_tool_speech": "auto",
  "execution_mode": "immediate",
  "response_timeout_secs": 20,
  "api_schema": {
    "url": "https://api.your-company.com/netsuite/customers",
    "method": "GET",
    "query_params_schema": {
      "properties": {
        "phone": {
          "type": "string",
          "dynamic_variable": "system__caller_id"
        },
        "company_name": {
          "type": "string",
          "description": "The company name, if the phone number found nothing."
        }
      }
    },
    "authentication": {
      "mode": "bearer",
      "token": {
        "type": "secret",
        "secret_value": "YOUR_SERVICE_TOKEN"
      }
    }
  }
}

{
  "type": "webhook",
  "name": "create_case",
  "description": "Creates a NetSuite support case for the customer. Returns the case number.",
  "pre_tool_speech": "auto",
  "execution_mode": "immediate",
  "response_timeout_secs": 20,
  "api_schema": {
    "url": "https://api.your-company.com/netsuite/cases",
    "method": "POST",
    "request_body_schema": {
      "type": "object",
      "properties": {
        "customer_id": {
          "type": "string",
          "description": "The internal ID from find_customer."
        },
        "title": {
          "type": "string",
          "description": "A short subject, such as Damaged boxes on SO-10482."
        },
        "details": {
          "type": "string",
          "description": "What the caller described, in two or three sentences."
        }
      },
      "required": [
        "customer_id",
        "title",
        "details"
      ]
    },
    "authentication": {
      "mode": "bearer",
      "token": {
        "type": "secret",
        "secret_value": "YOUR_SERVICE_TOKEN"
      }
    }
  }
}

{
  "config": {
    "system_tools": {
      "transfer_to_number": {
        "description": null,
        "pre_tool_speech": "auto",
        "transfers": [
          {
            "destination": {
              "type": "phone",
              "phone_number": "+14155550152"
            },
            "condition": "The caller asks for a person, after any case is created."
          }
        ]
      }
    }
  }
}