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Veterinary answering service that pages the vet on call for sick pets.

Owners can get overnight hours, book the morning list, and reach the vet on call for urgent cases.

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Ranked #1

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Get a sick pet to the vet on call or the right hospital

Owners reach the vet on call, the 24-hour hospital or the morning list, based on your emergency script.

The agent answers overnight hours and names the nearest 24-hour hospital from your emergency script. It says when it doesn't know.

The veterinary answering service that follows your emergency script

What is a veterinary answering service?

A veterinary answering service picks up your animal hospital's line after the desk closes. This one follows your emergency script, so an owner whose dog ate chocolate at 11 p.m. reaches your vet on call, the 24-hour hospital or tomorrow's list.

  • Read the emergency script
  • Save a urgent note
  • Hold a morning slot
  • Page the vet on call
  • Transfer to the vet

How does a veterinary emergency answering service reach the vet?

It takes the species, the weight if known, what happened and when. If your script marks an emergency, it saves the note and pages the vet on call through tools you configure, such as PagerDuty or Slack, then connects the owner once the vet answers.

My dog ate a whole bar of chocolate an hour ago.

What kind of dog, how much does he weigh, and how big was the bar? And what number reaches you?

A Lab, 70 pounds. A four-ounce dark bar. 971-555-0123.

What does a veterinary phone answering service do if no vet answers?

After ten minutes, the owner hears the 24-hour hospital's name, address and number from your script, and the agent keeps paging. An owner with a sick animal on the floor gets somewhere to go, and your vet still gets the note.

  • Chocolate ingestion, vet paged2:57
  • Limping cat, 8:30 slot held1:38
  • Vet answered, connected live2:11

Does a veterinary after hours answering service handle routine calls?

Yes. A cat limping since yesterday gets a morning slot on your calendar. What it won't do is diagnose, say how much of anything is too much or suggest something to try at home. Those decisions stay with a vet.

Urgent note complete

Did the agent record the species, what happened and when it happened before the call ended?

Your on-call vet gets the facts, your desk gets the morning list

An answering service veterinary staff can rely on keeps two kinds of night call apart, by your rules. A few can't wait, and the rest need a slot tomorrow.

Pages carry what a vet asks first

Species, weight, what the pet got into, when, and a callback number are saved before the vet returns the page.

Routine cases get a real slot

A cat limping since yesterday gets a time held on the morning list, so the owner doesn't have to call back at opening.

No answer still gets an owner somewhere

After ten minutes without a reply, the owner hears the 24-hour hospital's details from your script, and paging continues.

Rabbits get the same intake as Labs

Every species runs through the same questions, so a rabbit that stopped eating gets as complete a note as a 70-pound dog.

Hours questions end on the call

Owners asking when the desk opens or which hospital is open overnight hear it from your script, with no page sent.

A veterinary telephone answering service that never says what's safe

The agent won't tell an owner whether something is dangerous or what to try at home. Your script and your vet own those answers.

Ready for an owner whose hands are shaking

Someone kneeling next to a sick dog doesn't answer questions in order. Cartesia's speech models take the half answers and the interruptions.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Waits while they read the wrapper

Owners stop to check a package or see how much of a bar is left. The agent lets that happen, then moves to its next question.

Script first, whichever LLM you pick

Any LLM can run it, using tools that read the emergency script, save the note, hold a morning slot and page the vet.

Calm when the owner isn't

Find a library voice with your hospital's manner that stays even while it reads an emergency hospital's address twice.

What a recording can't do for a frightened owner

Shopping for the best AI answering service for veterinary clinics means weighing it against the two options most hospitals already use at night.

Cartesia agentLive answering serviceRecorded ER message
Picks up at midnightYes, on every callYes, when an operator is availableA recording plays
Takes species, weight and timingEach call, in the order you setIf the operator follows the scriptNo
Pages the vet on callFor what your script marks urgentUsually, from written instructionsNo, owners go elsewhere
Holds a morning slotYes, on your calendar through your toolsOften a message for the deskNo
A person's voice for a panicked ownerNo, it says it's an AIYesNo
How you pay$0.03 per minute plus LLM usageUsually a monthly fee plus charges per callNothing extra, and you never hear about the call

See which calls got a sick pet the right care

Every call is recorded and transcribed. See which calls paged the vet on call, which held a morning slot, and which ended before a urgent note.

Launch an AI veterinary answering service in three steps

Start building

  1. Clone the Animal hospital night line

    Copy the agent to your account, then load your emergency script, overnight hours and 24-hour hospital.

  2. Connect paging and the morning list

    Pages can run on PagerDuty or Slack and slots on Google Calendar, through tools you configure. Then forward the night number.

  3. Run a toxic ingestion drill

    Call in a dog that ate chocolate, let the page go unanswered, and confirm the owner hears the 24-hour hospital from your script.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Veterinary answering service FAQs

What is a veterinary answering service?

A veterinary answering service answers an animal hospital's phone at night. This one is a voice agent. It takes the species, weight, what happened and when, holds a morning slot for routine calls and pages the vet on call for what your emergency script marks urgent.

How much does a veterinary answering service cost?

A veterinary answering service costs $0.03 per minute of call time for the agent, so a three-minute call is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Will a veterinary answering service diagnose a pet or say what is safe?

No. The agent can't diagnose, dose or rate a risk, so it follows your script and pages your vet.

What does a veterinary answering service do when a pet has eaten something toxic?

The agent saves a urgent note and pages the vet on call, and names the 24-hour hospital from your script if no vet answers in time. It is not an emergency service.

Does a veterinary answering service connect to PagerDuty, Google Calendar or Slack?

Yes. The agent pages the vet and holds slots in your system through tools you configure.

Can the agent transfer a caller to the vet on call?

Yes. Once the vet on call answers the page, the agent connects the owner. Your emergency script decides which calls page the vet.

How is a veterinary answering service different from an AI receptionist?

A receptionist books and routes calls during the day. This night line starts from your emergency script and ends with a page or a hospital name, as the AI receptionist guide explains.

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