Is Connecticut a one-party consent state?
Not clearly. Connecticut's statutes and courts point different ways on recording calls (Conn. Gen. Stat. § 52-570d), so we plan for all-party consent there.
General information, not legal advice. Laws change and we can get things wrong, so check with a lawyer before relying on any of this. Citations checked October 2026. Spotted an error? Tell us.
Recording calls in Connecticut
Connecticut's law can be read either way, so we treat it as all-party. If the agent records the calls it answers, each caller hears that at the start.
§ 52-570d makes a person who records a private telephone call liable for damages unless one of three things happens: every party consents, in writing or at the start of the recording; the recording party gives a verbal notice that is recorded at the start of the call; or an automatic tone sounds about every 15 seconds while recording. A recorded notice in the agent's first sentence follows the second option.
Reporters Committee summary for ConnecticutConnecticut's criminal eavesdropping statutes follow a one-party rule, but the civil statute for recording telephone calls asks for every party's consent or a recorded notice at the start of the call. That civil standard is the one this page plans for.
Connecticut's call-recording rule is civil. A person recorded in violation of § 52-570d can sue in Superior Court for damages, plus costs and a reasonable attorney fee (§ 52-570d(c)), and the statute sets no fixed damages amount. Separately, wiretapping a call that no party agreed to is eavesdropping, a class D felony carrying up to 5 years in prison and a fine of up to $5,000 (§§ 53a-189, 53a-35a, 53a-41).
General information, not legal advice. Citations checked October 2026. Ask a Connecticut lawyer about your own calls.
Using an AI agent to answer your Connecticut line
Connecticut's law can be read either way, so the agent treats it as all-party and gives the recording notice in its first sentence, before the caller says anything.
“Thanks for calling. This is an AI assistant, and this call is recorded. How can I help?”
A Cartesia voice agent answers your business line, says this on every call, then takes messages or transfers the caller to your team.
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If the agent also calls out from Connecticut
An answering service mostly takes calls. Callbacks and reminders are outbound, and outbound calls follow the federal rules plus Connecticut's own.
Outbound calls that use an AI voice need the called party's prior express consent, unless the call is for an emergency or fits an FCC exemption. AI-voice calls that include telemarketing need prior express written consent. The FCC ruled in February 2024 (FCC 24-17) that an AI-generated voice is an artificial voice under the TCPA, so these calls must also identify the caller and, for telemarketing, offer a way to opt out.
47 U.S.C. § 227(b)(1)(B)47 C.F.R. § 64.1200(a)(2) and (a)(3)FCC ruling on AI voices, February 2024Federal rules allow telemarketing calls from 8 a.m. to 9 p.m. in the called party's local time. Some states set a shorter window, listed below when they do.
16 C.F.R. § 310.4(c)Sales calls into Connecticut need the consumer's prior express written consent and can only run from 9 a.m. to 8 p.m. Within 10 seconds the caller has to say who it is, who it calls for and why, then ask whether the person wants to continue, hang up or be taken off the list.
Statute textWhere Connecticut callers are
Time zone: Eastern. You set your business hours in your own time zone, and the agent takes messages outside them.
203
Bridgeport and New Haven
475
Bridgeport and New Haven, with 203
860
Hartford
959
Hartford, with 860
States near Connecticut
Enterprise-grade security
HIPAA compliant
SOC 2 Type 2
GDPR
Connecticut call recording law FAQs
Is Connecticut a one-party or all-party consent state for recording calls?
Connecticut's statutes and courts point different ways on recording calls (Conn. Gen. Stat. § 52-570d), so we plan for all-party consent there. Connecticut's criminal eavesdropping statutes follow a one-party rule, but the civil statute for recording telephone calls asks for every party's consent or a recorded notice at the start of the call. That civil standard is the one this page plans for. This is general information, not legal advice. Ask a lawyer about your own calls.
Do I have to tell callers an AI agent is recording in Connecticut?
Plan on yes. Connecticut's rule is contested, so we plan for every party's consent, so the agent should say the call is recorded at the start. The sample agent opens with "Thanks for calling. This is an AI assistant, and this call is recorded. How can I help?" and you can change the rest of the line. This is general information, not legal advice.
What if the caller is in a different state than my Connecticut business?
The stricter state's rule can apply. In Kearney v. Salomon Smith Barney (2006), the California Supreme Court held that California's all-party rule governs, going forward, calls a Georgia office records with clients in California. A business that takes calls from other states usually announces recording on every call.
How much does a Cartesia agent cost to answer calls in Connecticut?
Managed Agents cost $0.03/min, plus telephony and LLM usage. See pricing.
Which time zone and area codes cover Connecticut?
Time zone: Eastern. Main area codes: 203, 475, 860, 959. The agent answers calls from any number, and you set your business hours in your own time zone.
Put an agent on your Connecticut line
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