Epic AI phone agents that handle scheduling and routing calls

{
  "type": "webhook",
  "name": "get_open_slots",
  "description": "Lists open slots for a department and visit type.",
  "pre_tool_speech": "auto",
  "execution_mode": "immediate",
  "response_timeout_secs": 20,
  "api_schema": {
    "url": "https://api.your-company.com/epic/slots",
    "method": "GET",
    "query_params_schema": {
      "properties": {
        "department": {
          "type": "string",
          "description": "Department name."
        },
        "visit_type": {
          "type": "string",
          "description": "Visit type."
        }
      },
      "required": [
        "department",
        "visit_type"
      ]
    },
    "authentication": {
      "mode": "bearer",
      "token": {
        "type": "secret",
        "secret_value": "YOUR_SERVICE_TOKEN"
      }
    }
  }
}

{
  "config": {
    "system_tools": {
      "transfer_to_number": {
        "description": null,
        "pre_tool_speech": "auto",
        "transfers": [
          {
            "destination": {
              "type": "phone",
              "phone_number": "+14155550105"
            },
            "condition": "The caller picked a dermatology slot or has a dermatology question."
          },
          {
            "destination": {
              "type": "phone",
              "phone_number": "+14155550106"
            },
            "condition": "The caller picked a cardiology slot or has a cardiology question."
          },
          {
            "destination": {
              "type": "phone",
              "phone_number": "+14155550107"
            },
            "condition": "The caller asks about imaging or radiology results."
          },
          {
            "destination": {
              "type": "phone",
              "phone_number": "+14155550108"
            },
            "condition": "The caller needs other results, a referral, a clinical answer, or a department not listed above."
          }
        ]
      }
    }
  }
}