Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

AI customer retention agents that keep customers at renewal.

Call customers before renewal, explain their terms, and offer the plans you approve.

Talk to salesStart building

Trusted by leading teams

ServiceNowArtificial Analysis

Ranked #1

on EVA-Bench and Speech Agent Arena

ServiceNow
Indeed
SpeakX
Supernova
1Point1
ELSA

Keep customers at renewal with offers you approve

Customers hear their real renewal terms and options, and the agent offers only what your billing system approves.

The agent calls the customers your billing data picks, such as plans renewing in 30 days, and confirms it has the right person first.

How AI customer retention works on a renewal call

What is AI customer retention?

AI customer retention here means a voice agent that phones customers before a plan renews. It reads the plan, price and date from your billing record, asks about any hesitation and offers only the options your system returns.

  • Load plan and renewal terms
  • Load approved options
  • Submit a plan request
  • Transfer to member services

How is this different from customer retention AI that scores churn?

Churn scores and dashboards tell you who might leave, and somebody still has to make the call. This agent makes it, working down the list your billing data picks, such as plans renewing in 30 days or accounts with falling usage.

Hi, this is Felix, an AI assistant calling for Harrow Fitness. Am I speaking with Hector Alvarez?

Yes, that's me.

get_renewal_detailsAnnual, $480, renews 14th

How does AI improve customer retention when a member goes quiet?

When someone says they've barely been in, the agent loads the options approved for that account, like a monthly plan or a two-month pause, reads them at the real price and submits the choice to billing. It never invents a discount, and the reason given gets saved with the outcome.

Customer retained

Did the customer agree to renew or switch to another plan before the call ended?

What if the customer just wants to cancel?

The agent submits the cancellation on that call and makes no second offer. That's the rule when you use AI for customer retention here. Disputes and billing problems transfer to member services, and nobody gets argued with on the way out.

  • Load plan and renewal terms
  • Load approved options
  • Submit a plan request
  • Transfer to member services

What AI in customer retention changes about renewals

Generative AI for customer retention helps when it reaches people while their plan can still change. The offers stay yours, and so does the customer's decision to leave.

Every renewal on the list gets a call

The agent works down the plans renewing in 30 days, including the rows your team doesn't reach in a busy month.

Customers hear their real terms

Plan, price and renewal date come from the billing record on each call, so nobody hears last year's number.

Generative AI in customer retention, held to your offers

If your billing system returns a monthly plan and a pause for that customer, those are the only two the agent reads out.

A cancel request gets submitted, full stop

The agent acts on the first ask and makes no second offer. If you want a save attempt on every cancellation, this agent won't run one.

You learn why people hesitate

The reason given is saved with the outcome, so a line like 'visits dropped since spring' becomes something you can read across a month of renewals.

Disputes leave the retention call

A charge someone disagrees with isn't a renewal conversation. The agent transfers it to member services and stops talking about plans.

Made for a call the customer didn't plan to take

An outbound call starts cold. People answer in the car, hesitate over a price or change their mind halfway through a sentence.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Lets the hesitation finish

When someone says they've barely been in since spring, the pause after it matters. The agent waits for the rest before it answers.

Billing decides, the LLM talks

Choose the LLM, then give it the tools that load renewal terms, load approved options and submit a plan request.

Sounds like your member team

Audition library voices on a real renewal script. You want warmth for a long-time member and plain speech on the price.

Renewal calls from an agent, your team or an email

Most subscription businesses already send the email. AI-powered customer retention solutions add the next step, a phone call.

Cartesia agentAccount team callingRenewal email
Reaches the whole renewal listYes, at the pace you setUsually the top accounts firstYes, if it gets opened
Hears why they're unsureAsks, and saves the reasonYes, and picks up on toneOnly if they reply
Sticks to approved offersOnly what billing returnsDepends on the repOne offer for everyone
Handles a cancel requestSubmits it, no second offerDepends on your script and incentivesUsually points to a form
Long-standing, high-value accountsBetter kept with a personYes, an account owner knows the historyNo
How you pay$0.03 per minute plus LLM usageSalaries and often commissionUsually your email plan

See which calls kept the customer

Every call is recorded and transcribed. See which calls renewed the plan, which switched the customer to another plan, and which ended in a cancellation.

Launch an AI customer retention agent in three steps

Start building

  1. Clone the renewal call

    Copy this agent into your account, then swap in your brand, your renewal window and the wording for your plans.

  2. Connect billing and your list

    Link your billing system through tools you configure so terms and approved options load per customer, then pick who gets called. Calls go to US numbers only.

  3. Call yourself as a member

    Put your own number on a test list, say you want to cancel, and check that the request submits with no second offer.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Customer retention FAQs

What is AI customer retention?

AI customer retention here means a voice agent that makes retention calls before a renewal. It reads the customer's plan and terms from your billing record, explains the options your system returns, and submits their choice.

Does the agent confirm it has the right person?

Yes. It confirms it has the right person before it reads any plan details.

Can an AI customer retention agent offer discounts?

Yes, but only the ones your billing system returns for that customer. You set eligibility, price, and terms.

What does an AI customer retention agent do when a customer wants to cancel?

It submits the cancellation on that call with no second offer, and tells the customer the request is submitted.

Do AI retention calls reduce churn?

They can, by reaching every customer before renewal with the plans you approve. Whether churn drops depends on your offers, so compare renewal rates for customers the agent called with those it didn't.

Who should an AI customer retention agent call?

The customers your billing data flags, such as a renewal in 30 days or a drop in usage. Your organization stays responsible for the consent rules that apply to you, such as the TCPA in the US.

Can the agent transfer a customer to member services?

Yes. Disputes and billing problems transfer to member services, and you control exactly when else the agent transfers.

Is AI customer retention worth it?

It depends on how many renewals your team can't reach today. Calls bill by the minute, so you can test one renewal group and compare renewal rates for customers the agent called with those it didn't. If your approved offers don't change decisions, more calls won't either. Reaching people is the part the agent can do.

How do you measure AI success in customer retention?

Compare renewal rates between customers the agent called and a similar group it didn't. Every call also gets judged on whether the customer renewed or switched plans before it ended. Transcripts show the reasons given and which calls ended in a cancellation, so you can see where your offers fall short.

How do you use AI for customer retention?

Pick a trigger in your billing data, such as a plan renewing in 30 days or a drop in usage, and set the options each customer may hear. The agent calls, explains the terms, asks about any hesitation and submits the choice. Start with one plan type, read the transcripts, then widen the list.

What's the ROI on AI for customer retention?

There's no fixed number, because it depends on your prices and your offers. Add up what the calls cost by the minute, then compare renewal revenue from customers the agent called with a similar group it didn't. Run that test on one plan before you widen the list.

What are customer retention strategies with AI?

The strategy on this page is a phone call before renewal. Here's how AI enhances customer retention in that call. It reaches every customer your billing data flags, explains the real terms, offers only approved options and saves the reason given. You can pair that with a short survey, or with follow-up on accounts where usage dropped.

How does AI improve customer retention rates?

It can improve them by reaching customers your team wouldn't get to before renewal, with options that fit. Nothing guarantees a lift, because the offer and the customer decide. Measure it by comparing renewal rates for customers the agent called with those it didn't.

How much does AI customer retention cost?

Retention calls bill by the minute. The agent is $0.03 per minute of call time, so a three-minute renewal conversation is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Find your voice

Talk to an expert.

Connect with a member of our team and learn how Cartesia can help you build world-class voice experiences.

Contact Sales

Start building.

Access our models via API and bring an agent into production with our SDKs and developer tools.

Try Cartesia

We’re hiring!

Build the future of interactive intelligence

Careers page