Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

AI BDC agents that book test drives and service visits.

Book service visits and test drives, check recalls, and give repair status.

Talk to salesStart building

Trusted by leading teams

ServiceNowArtificial Analysis

Ranked #1

on EVA-Bench and Speech Agent Arena

ServiceNow
Indeed
SpeakX
Supernova
1Point1
ELSA

Book the visit while the caller is on the line

Each call ends with a defined outcome, like a service visit booked, a car confirmed on the lot, a test drive scheduled, or a repair status given.

The agent checks open recalls on the VIN, offers the service times your scheduler returns, and books the one the owner picks.

AI BDC for car dealerships that can't get to every call

What is an AI BDC?

An AI BDC is a voice agent that takes the calls your business development center would take, from service bookings to the shopper asking if stock C4471 is still on the lot. It works from your DMS, inventory and service scheduler through tools you configure.

  • Check inventory
  • Check open recalls
  • Find open times
  • Book a service visit
  • Book a test drive

What does AI BDC software do with Saturday calls?

It answers them. Dealership calls peak when your people are busiest. Calls sit on hold or roll to voicemail, and a shopper with no answer tries the next store. This agent splits sales from service with its first question, reads status and listed price, and books test drives from your calendar.

Can I drive it this weekend?

find_open_timesTest drives Sat 10:30, 11:30, 2:00

Saturday has 10:30, 11:30 and 2:00 open. Which would you like, and what name should I put it under?

What can BDC AI do for service calls?

It checks open recalls on the full 17-character VIN, books the visit from times your scheduler returns, and reads repair status from the repair order. An owner asking if the brake job is done hears what's finished and when to come by, with no advisor pulled away.

  • Test drive, Valeria Voss3:34
  • Oil change and recall check2:26
  • Brake job status, RO-44100:52

AI BDC vs in-house BDC, which calls stay with people?

Trade-in values and price negotiation transfer to a sales manager, and the agent reads listed prices only. It answers inbound calls, so outbound lead follow-up is a separate agent. Your BDC team keeps the conversations that need a person.

Resolved on the call

Did the agent resolve the customer's request before the call ended, without a transfer?

Phones covered from the service drive to the showroom

Even the best AI-powered BDC software automotive groups can buy is only useful if it reads your real systems. These are the calls this agent finishes with what you connect.

Shoppers hear what's on the lot today

Status and listed price come from your inventory on each call, so nobody drives in for a car that sold yesterday.

Test drives land with a salesperson

Each booking carries the time and the stock number, so the car can be pulled up before the shopper arrives.

Recalls get caught at booking

An owner calling for an oil change gets the VIN checked, and an open recall can go on the same visit.

Is-it-ready calls stop hitting advisors

Owners hear from the repair order what's done and when to come by.

Service visits book from your scheduler

Owners choose from open times, hear the booking read back, and it saves after they say yes.

It never works a deal

Trade-in values and price negotiation go to a sales manager. The agent reads the listed price and goes no further.

Patient with a VIN read out over the phone

VINs, stock numbers and model years take time to find. Cartesia's speech models keep the call steady while owners dig for them.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Waits through all 17 characters

An owner reads a VIN off the registration and stops halfway. The agent waits for the rest.

Inventory, recalls, your LLM

Choose the LLM, then hand it the tools that check inventory and recalls, find open times, book service or test drives and get repair status.

Sounds like your store

A family-owned lot and a luxury showroom greet people differently. Shop the voice library with yours in mind.

AI BDC vs in-house BDC

AI vs human BDC in automotive dealerships is rarely all or nothing. Many stores run both, or add an outside vendor.

AI BDCIn-house BDCOutsourced BDC
Saturday call spikeTakes them all at onceQueue grows with the floor busyDepends on their staffing
Reads live inventoryFrom your tool on every callYes, in your DMSOften limited system access
Outbound lead follow-upNo, this agent is inbound onlyYes, a core jobYes, usually
Trade-in conversationTransfers to a sales managerOften sets the appointment, then hands offUsually passes it to the store
Knows a repeat customerOnly what your systems returnBest here, people remember peopleVaries by rep
How you pay$0.03 per minute and LLM useSalaries and trainingUsually a monthly or per-lead fee

See which calls resolved the customer's request

Every call is recorded and transcribed. See which calls booked a service visit or test drive, confirmed a car, or gave a repair status.

Launch a dealership voice agent in three steps

Start building

  1. Clone the Dealership line

    Copy the agent, then set your store name, departments and the rule for trade-in and pricing calls.

  2. Connect your DMS and scheduler

    Link your DMS, inventory and service scheduler through tools you configure, then forward the store's main line to the agent.

  3. Call as a shopper, then an owner

    Ask about a stock number and book a test drive, then check a recall and a repair status. Try a trade-in too, which should reach a manager.

Enterprise-grade security

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    HIPAA compliant

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    SOC 2 Type 2

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    GDPR

Automotive FAQs

What is an AI BDC for a dealership?

A BDC (business development center) is the dealership team that answers sales and service calls and books appointments. An AI BDC is a voice agent that takes those calls. It books service visits and test drives, checks open recalls, confirms a car is still on the lot and gives repair status. You decide which systems it can use and what it's allowed to do.

Can an AI BDC book test drives and service visits?

Yes. The agent offers the times your calendar returns, reads the booking back and books the one the caller picks. For a test drive, the salesperson gets the vehicle and the time.

Can the agent check for open recalls?

Yes. The agent checks the full 17-character VIN for open recalls and can book the repair in the same call.

Can the agent tell a shopper whether a car is still available?

Yes. The agent reads status and listed price from your inventory system on every call, so shoppers never hear about a car that already sold.

Can an AI BDC give repair status?

Yes. When an owner calls about a car in the shop, the agent reads the repair order and says what's done and when the car is ready.

Does an AI BDC work with our DMS and service scheduler?

Yes. The agent connects to your DMS, inventory and service scheduler through tools you configure. Like any AI for automotive dealerships, it can only read the systems you connect.

Can the AI BDC transfer a caller to a sales manager?

Yes. Trade-in values and price negotiation go to a sales manager, and you control exactly when else the agent transfers.

Should I replace my BDC with AI?

No, not outright. An AI BDC covers the repeatable inbound calls, like service bookings, inventory checks and repair status, while your team keeps trade-ins, negotiation and outbound work. Start by sending overflow or after-hours calls to the agent, read the transcripts, and then decide how much of the line it should take.

How is AI changing the dealership BDC?

AI is moving routine inbound calls off the BDC desk. A voice agent can read inventory, check recalls, book service and read a repair order during the call, on many calls at once. That leaves your people with conversations that depend on judgment, like trade-ins and price, and follow-up that depends on relationships.

Is AI replacing BDC at car dealerships?

Not as a whole. AI covers routine inbound calls at car dealerships, like inventory checks, service bookings and repair status. Trade-ins, negotiation and outbound follow-up stay with your people on this setup, and you decide how much of the line the agent takes.

How much does an AI BDC cost?

An AI BDC bills by the minute of call time, so a quick is-it-ready call costs little and a test drive booking a bit more. The agent is $0.03 per minute, and LLM usage is billed separately. A Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the store's line before you pay. See pricing.

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