Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

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Bilingual legal answering service for law firms.

Spanish-speaking clients can call your firm and give their details in Spanish. The agent takes new-client intake in English or Spanish, saves the language, and hands urgent matters to an attorney.

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A bilingual law firm answering service that takes intake in the caller's language

Callers give a name, a number, the date, the other party and one line about the matter in English or Spanish. Your intake team gets a record that says which language to call back in.

The agent asks for a name, a number, the date, the other party and one line about what happened. It doesn't ask for the full story or comment on the facts.

Intake in Spanish, by place

A law firm's phone line carries more rules than most. These are the ones that touch a bilingual agent.

California

California requires every party to consent before a call is recorded. A firm taking calls from California should say, in English and in Spanish, that the call is recorded and that the caller is talking to an AI.

California Penal Code 632

Prospective clients

ABA Model Rule 1.18 sets out a lawyer's duties to prospective clients, confidentiality among them. Ask your state bar or ethics counsel how your state's version applies to intake taken by an AI agent on a vendor's platform, and what your greeting should say.

ABA Model Rule 1.18

Voices

Cartesia offers Mexican and Castilian Spanish voices. Listen to names and legal terms in your own script, and have a fluent speaker review them before you publish.

Spanish voices and recordings

Spanish text to speech

We are not your lawyers, and this is not legal advice. Professional conduct rules differ by state and change. Have counsel review your greeting, your script and your recording notice.

Built on best-in-class speech models

Cartesia handles listening, turn-taking and interruptions. You bring the instructions, the LLM and the tools.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Natural turn-taking

The agent lets callers finish, handles interruptions and pauses, and never talks over anyone.

Your choice of LLM and tools

Pick the LLM that is best suited for your agent's job, and give it tools to take action.

A voice that fits your brand

Pick from a library of natural, expressive voices so every call sounds like your company.

Check that the agent never gives advice

This metric runs on every call and flags any that gave advice or an opinion on the case, so your team can replay it.

Launch a bilingual legal answering service in three steps

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  1. Clone the template

    Copy this use case into your Cartesia account and edit the instructions to match your policies.

  2. Connect your systems

    Connect the agent to the systems it needs, then give it a Cartesia phone number or bring your own.

  3. Test the agent, then go live

    Place test calls from the browser, read the transcripts, and score calls with your own metrics.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Bilingual legal answering service FAQs

What is a bilingual legal answering service?

A voice agent that answers a law firm's phones in English and Spanish. It takes a name, a number, the language, the other party and a one-line description, and it hands urgent matters to an attorney.

How much does a bilingual legal answering service cost?

Call time costs $0.03 a minute, and telephony and LLM usage are billed separately. See pricing.

How does it compare with a human legal answering service?

A human service puts a receptionist on each call, and Spanish depends on who is staffed. This agent takes intake in English or Spanish, saves the other party's name for your conflict check and books the attorney call while the caller is on the line. Its instructions keep it from giving advice, and it transfers to your intake attorney on the rules you set. Call the sample intake line above to hear it in Spanish.

Does it run a conflict check?

No. The agent asks for the other party's name and saves it on the intake record. Your staff run the conflict check in your own system before an attorney calls back.

Can it work as a bilingual legal virtual receptionist during the day?

Yes. It answers every call that reaches its number, so you can send it daytime overflow, nights and weekends, or every call. Forward calls from your firm's existing number, and set the intake attorney's number as the transfer target. The transfer needs a Twilio or SIP trunk number.

Can the agent give legal advice?

No. The script keeps it to intake facts, and it never says whether a caller has a case or what a fee will be. A person handles those questions.

Can it switch from English to Spanish mid-call?

Yes, if you enable language detection in the agent's speech settings. It is in beta and follows callers across ten languages, English and Spanish among them. Enabling it swaps the speech-recognition model from Ink-2 to Deepgram Flux, so run test calls with your own intake script before clients reach it.

Does it connect to Clio or MyCase?

Cartesia has no built-in connector to either one. The agent writes intake records through a webhook, and someone who can code points that webhook at your practice system once.

Is a call with the agent confidential?

Rule 1.18 governs what a lawyer owes a prospective client, and how it applies to an AI agent run by a vendor is a question for your state bar or ethics counsel. Here is what the agent does on its side. It collects only the intake facts listed above and gives no advice. An agent-wide setting turns off storage of transcripts, recordings and caller numbers, and if you keep them, limit who on your team can open them.

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