Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

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Property management answering service that routes emergencies.

Tenants can log a repair, flag an emergency, and reach their building's on-call vendor.

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Get every repair logged and emergencies to the right vendor

Tenants get every repair logged with a priority. Emergencies reach the vendor assigned to their building.

The agent looks up the unit, reads no account details, and leaves an owner's statement request for the accountant.

How a property management answering service sorts a night of tenant calls

What is a property management answering service?

A property management answering service takes your maintenance line when the office can't. This AI answering service for property management finds the building and unit, sorts the request by your priority list, saves a work order and pages the vendor assigned to that building.

  • Find the unit record
  • Save a work order
  • Page the building's vendor
  • Save an owner message
  • Transfer to the property manager

What does a property management call answering service do at 1 a.m.?

Take a burst pipe. The agent asks about gas smells and active leaks first, classes the call as an emergency and pages that building's on-call vendor. If the vendor doesn't answer, it rings the property manager, so the tenant isn't left with a greeting and a wet floor.

The heat is out in my unit and it's below freezing.

I'm sorry. Is there any gas smell or leaking water, and which building and unit?

No, just no heat. It's about forty in here. Alder Terrace, 3B.

Is this an answering service for property management companies?

Yes, across every building you run. Your roster maps each address to its own vendors, and tenants, owners and vendors all share one number. Urgent requests go on tomorrow's first vendor visit, and routine ones become work orders with entry permission noted.

  • No hot water, Linnet Court 2C2:08
  • No heat, vendor paged2:31
  • Owner asks for a statement1:14

An after hours answering service property management teams can trust

Trust comes from limits. The agent won't promise a repair time, discuss rent, read a ledger or waive a fee, and it isn't an emergency service. An owner asking for a statement gets a message saved for your accountant.

Work order ready

Did the agent save a work order with the building, unit and a priority class, and page the vendor for an emergency?

Changes you'd see on the maintenance line

The best property management answering service works the stretch between the tenant's call and the vendor's truck. Here is what this one takes off it.

The right vendor for that address gets the page

Your roster maps each building to an on-call vendor. No heat at Alder Terrace goes to its heating contractor, and nobody on your team has to look that up at midnight.

A dripping tap stays out of your night

You write the priority list. Routine repairs become work orders for the maintenance team, so the on-call phone rings for the calls you marked as emergencies.

Work orders arrive ready to dispatch

Each one carries the building, unit, priority and whether maintenance may enter if the tenant is out. Through tools you configure, they save in AppFolio or Buildium.

Owners stay out of the repair queue

An owner after a statement hears that this line can't read account details, and your accountant gets the message with the unit attached.

A silent vendor doesn't end the call

If the building's on-call vendor doesn't answer, the agent rings the property manager, so an emergency always has a next step.

Tenants hear no repair dates or rent talk

Repair times, ledgers and fee waivers stay off this line. Promises about when and how much belong to your team.

Tuned for tenants calling from a wet floor

A call answering service for property management hears tenants with water on the floor, who talk fast and talk over you. Cartesia's speech models keep the turns straight.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Takes turns with a stressed tenant

A tenant stops to check under the sink, then starts again mid-sentence. The agent waits, and it stops talking when they cut in.

Priority calls made by your rules

Pick the LLM, then hand it the tools that find the unit record, save a work order, page the building's vendor and save an owner message.

One voice across every building

Choose a voice from the library for the whole portfolio, and greet tenants with your company's name at any hour.

Three ways to cover the maintenance line after hours

Shopping for the best answering service for property management usually comes down to these options. The differences show up on an emergency at 1 a.m.

Cartesia agentLive answering serviceManager's cell phone
Finds the building and unitLooks up the unit record firstUsually writes down what the tenant saysYou ask, then look it up yourself
Knows each building's vendorReads your roster on every callOften works from a written call sheetYes, if it's in your contacts
Separates emergency from routineUses your priority list every timeVaries by operatorYes, and you're the one awake for it
Holds up on a storm nightCalls run side by sideTenants can wait on holdOne call at a time
Saves the work orderThrough tools you configureOften a message sent by emailYou type it in the next morning
Judgment on an unusual callRings the property managerOperator often calls you anywayBest here, you know the building
How you pay$0.03 per minute plus LLM usageUsually a monthly plan with per-minute or per-call feesNo invoice, just your nights and weekends

See which calls ended with a work order ready to dispatch

Every call is recorded and transcribed. See which calls saved a work order with a priority, and which emergencies reached the building's vendor.

Launch a property answering service in three steps

Start building

  1. Clone the Maintenance line

    Copy the agent into your account, then load your buildings, priority list, vendor roster and building facts like trash days.

  2. Connect AppFolio or Buildium and your number

    Link your property software for unit lookups and work orders, set up the vendor page, then forward the maintenance line to the agent.

  3. Call in a burst pipe

    Test a gas smell, a no-heat call and a loud bathroom fan. Check that each lands in the right class and the right vendor got paged.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Property management answering service FAQs

What is a property management answering service?

An AI answering service for property management is a voice agent that answers your maintenance line. It finds the building and unit, sorts the request by priority, saves the work order and pages the right vendor.

Is this an answering service for property management companies?

Yes. The agent answers tenant calls for every building you manage. Your roster maps each building to an on-call vendor, and the agent saves work orders in AppFolio or Buildium through tools you configure.

Does it give after hours coverage for property management?

Yes. When the office is closed, the agent checks for a gas smell or a leak, pages the building's on-call vendor for an emergency, and rings the property manager if the vendor doesn't answer. Routine repairs become work orders for the next vendor visit.

Can a property management answering service promise a repair time or discuss rent?

No. The agent can't set a repair time, read a ledger or waive a fee, so it records the request and the priority.

How does a property management answering service choose which vendor to page?

Your roster maps each building to an on-call vendor, and the agent pages that vendor or rings the property manager if the vendor doesn't answer. It is not an emergency service.

Does a property management answering service connect to AppFolio or Buildium?

Yes. The agent looks up units and saves work orders in AppFolio or Buildium through tools you configure.

Can the agent transfer a caller to the property manager?

Yes. If a building's on-call vendor doesn't answer, the agent rings the property manager. You choose which requests count as emergencies, and routine repairs become work orders.

How is a property management answering service different from an AI receptionist?

A receptionist books tours and routes callers by day. This agent sorts maintenance by priority and pages by building, as the AI receptionist guide explains.

How much does a property management answering service cost?

You pay by the minute of call time, so a quiet week across your buildings costs less than a storm week. The agent is $0.03 per minute, and LLM usage is billed separately. A Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can try your maintenance line before you pay. See pricing.

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