Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

AI dispatch agents that put every service call on a tech's schedule.

Take service calls, book arrival windows, and open work orders for your technicians.

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Trusted by leading teams

ServiceNowArtificial Analysis

Ranked #1

on EVA-Bench and Speech Agent Arena

ServiceNow
Indeed
SpeakX
Supernova
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ELSA

Get every service call on a technician's schedule

Customers get an arrival window on the first call, and the agent books only what your dispatch system returns.

The agent asks what the caller sees, the address and how to get in, and checks your service area before offering a time.

AI dispatch starts at the phone, before the board

What is AI dispatch?

AI dispatch here is a voice agent that takes service calls and turns them into work orders on a technician's schedule. It gets the job and how to get in, checks your service area and books an arrival window your system returned.

  • Check coverage
  • Find arrival windows
  • Create work order
  • Assign technician
  • Reschedule job

Is it the same as AI dispatch software?

Not quite. A lot of that software works on the board, matching jobs to techs and planning routes. This agent covers the step before that, while your dispatcher is moving a tech off a job that ran long and the phone keeps ringing.

The water heater is cold and there's a puddle under it.

I'm sorry about that. What's the service address?

48 Alder Lane.

Does dispatch AI pick the technician on a booked job?

No. Your dispatch system picks, using your rules for skill, zone and workload. The agent offers only the windows it returns for that trade and zone, saves the work order and names a technician only after assignment succeeds.

  • No hot water, Thursday 8 to 102:44
  • Clogged drain, Friday 12 to 22:09
  • Moved to Friday 12 to 21:21

What about AI for field service dispatch and routing?

Routing stays in your dispatch software. The agent stops at the booked job, and unusual work transfers to a dispatcher. Gas, smoke and flooding go another way, with the caller told to call emergency services and transferred to your on-call dispatcher.

Job booked

Did the caller accept an arrival window for an assigned work order before the call ended?

The routine half of a dispatcher's day

AI-powered dispatch systems for logistics tend to live on the board. This agent covers the phone, because a dispatcher's judgment is worth more on exceptions than on taking addresses.

Customers hang up with a window

The caller hears real openings for their trade and zone and picks one, so nobody sits waiting for a callback.

Work orders arrive complete

The issue, the address, access notes and any call-ahead request are on the work order before the call ends.

Out-of-area calls end early

The coverage check runs before any time is offered, so a caller outside your area hears that up front and no slot gets held.

Your rules pick the technician

Skill, zone and workload stay in your dispatch system. The agent reads out the name it returns and never picks one itself.

Reschedules leave the dispatcher alone

A customer moving Thursday to Friday gets an open window, and the work order keeps its number.

AI dispatch route management stays in your software

The agent won't plan routes, and an unusual job transfers to a dispatcher instead of getting squeezed into a slot.

Takes an address from someone standing in water

A caller with a puddle under the water heater talks in pieces, and the address and the gate code still have to land right.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Waits while they find the gate code

Callers walk to the side door or dig up a code in the middle of the call. The agent holds, then picks the conversation back up.

The board stays in charge

Pick the LLM, then give it the tools that check coverage, find arrival windows, create the work order and assign the technician.

Steady on a bad morning

Try a few library voices on an address and a window. Keep the one that stays calm and sounds like your office.

Who takes the service call

Whether you run service vans or freight, AI dispatch and logistics work comes down to who takes the call while the board is busy.

Cartesia agentDispatcher on the lineLive answering service
Answers during the morning rushYes, calls run at the same timeOne call at a timeYes, if an operator is free
Books a real arrival windowYes, from your dispatch systemYesUsually takes a message for callback
Opens the work orderOn the call, through your toolsYes, between other tasksOften an emailed message
A job nobody has seen beforeTransfers it to your dispatcherYes, with real local knowledgeDepends on the script
Gas, smoke or floodingEmergency services, then your on-call dispatcherTheir judgment, with full contextUsually a written script
How you pay$0.03 per minute plus LLM usageA salaried roleUsually monthly, with fees per call or per minute

See which calls became booked jobs

Every call is recorded and transcribed. See which calls booked a technician, which moved a job, and which fell outside your service area.

Launch an AI dispatcher in three steps

Start building

  1. Clone service dispatch

    Copy this agent into your account, then add your trades, zones, service area and what counts as an emergency.

  2. Connect your dispatch system

    Link coverage, arrival windows, work orders and technician assignment through tools you configure, then point your service line at the agent.

  3. Book a fake water heater job

    Call in a no-hot-water job, then a gas smell. Check the work order and the transfer, and go live when both are right.

Enterprise-grade security

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Dispatch FAQs

What is AI dispatch?

AI dispatch is a voice agent that answers service calls. It takes the issue, the address and how to get in, checks your service area, books an arrival window, and creates the work order in your dispatch software.

Does it work as a dispatch answering service?

Yes. The agent picks up your service line, offers only the arrival windows your dispatch system returns, and opens the work order on the call. Gas, smoke and flooding calls go to your on-call dispatcher.

Does an AI dispatcher choose which technician goes?

No. Your dispatch system decides with your rules for skill, zone, and workload, and the agent names the technician it returns.

Can an AI dispatcher reschedule a job?

Yes. The agent moves the work order to an open window and keeps the same work order number.

Can an AI dispatcher plan routes?

No. Route planning stays in your dispatch software.

How does an AI dispatcher handle emergencies?

It tells callers with gas, smoke, or flooding to call emergency services, then transfers the call to your on-call dispatcher.

Can the agent transfer a caller to our dispatcher?

Yes. Emergencies and unusual jobs go to the on-call dispatcher, and you control exactly when else the agent transfers.

Does AI belong in emergency dispatch?

Not on this page. This agent is for field service companies, and it doesn't do 911 or public safety dispatch. When a caller reports gas, smoke or flooding, it tells them to call emergency services, then transfers the call to your on-call dispatcher.

Does dispatch use AI?

Some dispatch teams do, in two places. Software on the board can help match jobs and plan routes, and a voice agent like this one takes the service call and books the window. Your dispatcher still owns emergencies, unusual jobs and anything your rules don't cover.

Is this an AI agent for mobile dispatch software?

It works alongside your software, as a voice agent on the phone line. Through tools you configure, it checks coverage, finds windows and saves work orders in your dispatch system, so a booked job reaches the mobile app your techs use if your system has one. It doesn't replace that app.

How much does AI dispatch cost?

You pay for the time on each service call. The agent is $0.03 per minute of call time, which puts a three-minute booking call at $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

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