Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

Appliance repair answering service that takes every repair call.

Book repair visits, save the model and warranty on every job, and read your gas safety script.

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Trusted by leading teams

ServiceNowArtificial Analysis

Ranked #1

on EVA-Bench and Speech Agent Arena

ServiceNow
Indeed
SpeakX
Supernova
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ELSA

Take every repair call, even when the phones are full

Each caller gets the model on record and a visit window, or the gas safety script first.

The agent reads your diagnostic fee and the brands you service exactly as you wrote them.

Getting the model number on every call to an appliance repair answering service

What is an appliance repair answering service?

An appliance repair answering service answers your shop's phone, offers the next visit window and writes down what your tech needs. A tech who arrives without the model number may need a second trip for the part, so the agent asks on every call.

  • Read the diagnostic fee and brands
  • Check the warranty on file
  • Find open visit windows
  • Save the repair request
  • Read the gas smell script

What does an AI receptionist for appliance repair collect?

The brand, the model number from the label, the symptom and the age of the appliance. With a serial number it checks the warranty on file. It reads your diagnostic fee as you wrote it and offers only the windows your schedule returns.

Can someone come Thursday morning?

find_visit_windowsThu 8 to 12 open

Thursday between 8 and 12 is open. What's the address and best number?

Will it say whether a repair is covered?

No. It says what's on file, and the service manager confirms coverage at the visit. It never diagnoses a fault. A gas smell from a range or dryer gets your safety script before anything else, then the service manager.

  • Bosch washer won't drain, warranty on file2:46
  • Dryer brand and diagnostic fee question0:53
  • Oven gas smell, safety script read1:58

What changes at the repair desk

Your techs need the model on the job, and your manager needs warranty arguments kept off the front line.

Model and serial are on the request

Callers get sent to the label inside the door, so the request arrives with the brand, model and serial your tech needs to look up parts.

Visits get set while the caller is on the line

Callers pick an open window from your schedule and get a reference, saved in ServiceTitan, Housecall Pro or Jobber through tools you configure.

Coverage decisions stay with your manager

The agent reports what warranty is on file. It won't call a repair covered or guess at a fault, and warranty disputes go to your service manager.

Patient with someone reading a label behind a dryer

Model numbers are long and often read one character at a time from a dim corner. Cartesia's speech models take that pace.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Waits for the whole model number

Callers pull the door open and squint at the label. The agent waits and lets them read every character.

Fee, warranty, window, in order

Choose the LLM and add tools to read the diagnostic fee, check the warranty, find open windows, and save the repair request.

Reads fees without fuss

A diagnostic fee should come out plainly, in the sound of your shop. The voice library lets you pick by ear.

Who takes the repair call when your counter is busy

Shops usually rely on the front counter or a message service. The best AI answering service for appliance repair has to get the model number onto the request as reliably.

Cartesia agentFront counter staffMessage service
Model numberAsked on every repairUsually, when not swampedOften left for the tech to ask
Offers a visit windowOnly what the schedule returnsYes, and can squeeze in a regularUsually takes a callback number
Warranty on fileChecks it, never rules on itYes, with more contextUsually no access
Full phones on a MondayEach call answered right awayCallers wait or reach voicemailCallers can wait on hold
Fees$0.03 per minute plus LLM usageWagesUsually monthly, charged by call or minute

See which calls booked a repair visit

Every call is recorded and transcribed. See which calls booked a visit window, which saved the model and warranty, and which ended without a booking.

Launch an appliance repair answering service in three steps

Start building

  1. Clone the repair desk

    Copy the agent and add your brand list, diagnostic fee and gas smell script.

  2. Connect warranty and schedule

    Use tools you configure to read windows and warranties from Housecall Pro, Jobber or ServiceTitan, then forward your line to the agent.

  3. Book a washer that won't drain

    Give a model and serial, take a window, then report a gas smell from a range. Confirm the first saved and the second reached your manager.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

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Appliance repair answering service FAQs

What is an appliance repair answering service?

An appliance repair answering service answers a repair shop's phone. This one is a voice agent. It collects the brand, model, serial number and symptom, checks the warranty on file, and offers visit windows.

How much does an appliance repair answering service cost?

An appliance repair answering service costs $0.03 per minute of call time for the agent, so a three-minute call is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Can an appliance repair answering service tell me whether a repair is covered?

No. The agent says what warranty is on file, and the service manager confirms coverage at the visit.

Does it quote our diagnostic fee?

Yes. The agent reads your diagnostic fee and the brands you service exactly as you wrote them. It never diagnoses a fault.

What does an appliance repair answering service do when someone smells gas from a stove?

It reads your gas safety script first, which usually tells the caller to leave and call the gas company or 911 from outside. Then it rings the service manager and saves the request.

Does it connect to ServiceTitan, Housecall Pro or Jobber?

Yes. The agent checks warranties and saves repair requests through tools you configure.

Why does an appliance repair shop need more than an overnight answering service?

A repair shop needs its phone covered all day, so this agent takes jobs and offers visit windows. For overnight coverage alone, see AI answering service.

Can the agent transfer calls to the service manager?

Yes. Gas smells and warranty disputes go to the service manager, and you control exactly when else the agent transfers.

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