Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

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Home services answering service that keeps crews on the job.

Give customers their visit window, check parts for techs on site, and move visits when parts run late.

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Give customers their visit window and crews the parts they need

The agent asks customer or crew first. Customers hear their visit window, and verified crew get parts and schedule data.

The agent asks one question first. Customers hear their visit window, and crew reach parts and scheduling after a check.

How a home services answering service keeps customers and crew apart

What is a home services answering service?

A home services answering service answers a trades company's office line. This one opens by asking "Customer or crew?" because a homeowner wondering when the plumber arrives and a tech who needs to know if a part came in need very different answers.

  • Check the crew member
  • Find the job
  • Read the part order status
  • Move the visit
  • Transfer to the owner

What does an AI answering service for home services tell customers?

Their visit window and arrival time, read from the job lookup. Nothing from the parts record reaches them, so a customer asking which part the plumber is waiting on hears the window and an offer to reach the owner.

Oakleigh Plumbing, this is Viggo, an AI assistant. Customer or crew?

Customer. When is the plumber coming Thursday?

What's the address on the job?

What can a tech do from the driveway?

After a crew ID and the code your office issued, a technician can hear the supplier order status for a part. If it's running late, the agent moves the visit to a time the schedule has room for, and your dispatcher sees the new time on the job.

  • Part status, Linden heater1:53
  • Visit moved to afternoon1:21
  • Tech arrival time, Fenwick Lane0:39

Where does a 24/7 home services call answering service stop?

Only verified crew can move a visit, so customers can't reschedule through it. Suppliers get transferred to the owner and learn nothing about the job. An injury means 911 first if anyone is hurt, then a call to the owner. Job data and safety procedures stay your responsibility.

Resolved on the call

Did the caller get their visit window, part status or new visit time before the call ended, without a transfer?

An AI answering service home services crews and customers can both use

An answering service for home services has to serve the customer at the door and the tech in the truck. Everything below comes from keeping those two apart.

Customers hear their window from the job

Visit windows and same-day arrival times come straight from the job record, so someone planning around a plumber hears what's on your schedule.

Techs check parts without ringing the office

From the driveway, a technician gives a crew ID and code and hears when the part reaches the supplier. Your dispatcher stays on the board.

A late part moves the visit on the same call

When a part won't make it, the tech asks and the agent finds room on the schedule. Dispatch sees the new time on the job.

Internal orders stay internal

Parts and visit tools don't run until the crew check passes, so a customer asking what the plumber is waiting on hears the window and nothing from the order.

Supplier calls go to the owner

Someone asking who can sign for a delivery gets rung through to the owner, with no job details shared along the way.

Customers can't reschedule here

This agent moves a visit only for a verified crew member. If you want customers changing their own visits by phone, start from the quote and booking line instead.

Tuned for crews in vans and customers at home

A tech reads a crew code from the driver's seat. A customer asks about Thursday over a barking dog. Cartesia's speech models take both calls.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Takes crew codes digit by digit

A tech reads a crew number and a code between other sentences. The agent waits for the whole thing and doesn't cut in.

The crew check gates the tools

Pick your LLM. The tools that read parts and move visits stay off until the crew check passes, while the job lookup serves customers too.

One voice for customers and crew

It has to suit a homeowner and not waste a technician's time. Try candidates from the voice library on both kinds of call.

Caller-aware answering beside a dispatcher and a message service

When you look for the best AI answering service for home services, compare it with a dispatcher on the phone or a service that takes messages. The gap shows when a crew needs an answer now.

Cartesia agentDispatcher on the phoneMessage-taking service
Customer asks for their windowReads it from the jobYes, between other callsOften takes a message for the office
Tech asks about a partReads order status after the crew checkYes, if they can look it up right thenUsually no access to parts records
Moving a visitFor verified crew, when the schedule has roomYes, with a feel for the whole routeUsually no schedule access
Keeps part orders from customersTools stay locked until the crew checkYes, they know who's callingDepends on the script
Reworking a messy dayNo, it follows the schedule toolYes, this is what dispatchers are forNo
The bill$0.03 per minute plus LLM usageWages, with phones as one job of manyUsually a monthly plan with call or minute fees

See which calls answered customers and kept crews working

Every call is recorded and transcribed. See which calls gave a visit window or part status, which moved a visit, and which need the office to follow up.

Launch an AI receptionist for home services in three steps

Start building

  1. Clone the trades office line

    Copy the agent and set your company name, crew IDs and the office code your techs will use.

  2. Connect jobs, parts and the schedule

    Link your job lookup, parts record and schedule through tools you configure, add the owner's number, and forward the office line to the agent.

  3. Call as crew, then as a customer

    Ask for a part status with a valid code and again with a wrong one, then ask for a visit window. Check that only the first call reached the parts record.

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Home service reception FAQs

What is a home services answering service?

A home services answering service answers a trades company's office line. This one is a voice agent. It gives customers their visit window and arrival time, and lets a verified technician check a part or move a visit.

How much does a home services answering service cost?

A home services answering service costs $0.03 per minute of call time for the agent, so a three-minute call is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

How does a home services answering service tell crew from customers?

It asks. A crew caller then gives a crew ID and your office code, and only then can the agent use the parts and schedule tools.

Can a home services answering service move a visit when a part runs late?

Yes. When a verified crew member asks, the agent moves the visit to a time the schedule has room for, and the dispatcher sees the new time.

What does a home services answering service do when a supplier calls?

It transfers the supplier to the owner and shares no job or part details.

Can the agent transfer a caller to the owner?

Yes. The agent rings the owner for an injury or a safety problem on a job, and you control exactly when else it transfers.

Who is responsible for job data and safety calls with a home services answering service?

Your company is, for who may see job data and for its safety procedures. When a crew member reports an injury, the agent tells them to call 911 first, then rings the owner.

Does a home services answering service only take messages?

No. This agent also serves your technicians with live parts and schedule data after the crew check. For an answering service that takes messages overnight, see AI answering service, and for the general front desk, AI receptionist.

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