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Personal injury answering service that routes hot cases fast.

Callers can report an accident, save the basics for morning review, and reach the intake attorney on a hot case.

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Get hot intakes to an attorney now and the rest by morning

Callers are asked if they are safe first. Hot intakes reach the attorney now, the rest go to morning review.

The agent answers case types and hours from your approved list, and checks whether the intake attorney is in before offering a transfer.

Personal injury answering service for crash calls at any hour

What is a personal injury answering service?

A personal injury answering service answers an injury firm's intake line when nobody at the firm can. This voice agent asks first whether the caller is safe and has seen a doctor, reads your 911 script if they need care now, then takes the accident basics.

  • Check the intake attorney
  • Save the accident intake
  • Page the intake attorney
  • Transfer to the intake attorney

What counts as hot for a personal injury attorney answering service?

An accident in the last two days where an insurer has already called. The agent pages the intake attorney and transfers when one picks up. If nobody does, it saves the intake marked hot. Every other intake waits for morning review.

I left the ER an hour ago and the other driver's insurance keeps calling me.

I'm glad you're out. I can't advise on that, but I can ring the intake attorney. What's your name?

Tessa Brandt.

Will a personal injury law firm answering service rate a case?

No. The hot rule looks only at dates and insurer contact, so the agent still never rates a case, estimates its value or says who was at fault. Those questions wait for an attorney.

  • Hit by a car, Oak and 4th2:48
  • Insurer calling after the ER1:37
  • Rear-end crash, seen Tuesday2:33

Intake sorted before the morning review

The night a new caller has an insurer on the other line is the reason this agent pages anyone. Other calls just need clean basics by morning.

Safety gets asked before the accident

Are you safe, have you seen a doctor. A caller who needs care now hears your 911 script, and the intake questions wait.

Your attorney gets the hot one tonight

A crash in the last two days plus a call from an insurer pages the intake attorney with the details and rings through when one answers.

Morning review starts with clean records

Date, place, treatment and the other insurer are read back and confirmed, then written as one record through tools you configure in Clio, Lawmatics or MyCase.

Case type questions get your list

A caller asking about a slip and fall hears whether it's on the firm's approved list and that an attorney decides on each case.

Callers learn when an attorney is in

The agent checks the intake attorney's status before offering a transfer, so nobody gets promised a lawyer tonight who's back at 8 a.m.

No case values and no fault

Callers ask what it's worth and whether they have time. The agent answers neither. Value, fault and deadlines are for an attorney to say.

Patient with someone in pain

Accident callers are often hurting or still shaken. Cartesia's speech models take a slow, broken-up account and don't rush it.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Follows a story told out of order

The ER comes up before the crash, and the insurer before either. The agent hears the caller out, then asks what's still missing.

Your hot-intake rule, your LLM

Whatever LLM you choose applies your rule for a hot intake. It can check the intake attorney, save the accident intake, page the attorney and transfer the call.

Kind, without sounding like a pitch

A hurt caller should hear care, and no sales energy. Listen to library voices with your intake greeting and keep the gentlest.

Live intake operators, voicemail and a voice agent for injury calls

Injury firms have long paid for live intake, and many still do. Here's how the choices stack up.

Cartesia agentLive intake serviceVoicemail
Asks if the caller is safeFirst, on every accident callUsually, if scriptedNo
Spots a hot intakeBy your two-day and insurer ruleDepends on the operatorOnly when you listen
Reaches the intake attorneyPages and transfersUsually calls your listNo
Signs a client on the spotNo, attorneys handle thatSometimes, some services offer itNo
Personal injury answering service pricingPer call minute, with LLM usage addedUsually per intake or a monthly planFree, and the caller may try another firm

See which calls ended with an intake your attorney can use

Every call is recorded and transcribed. See which calls saved the accident date and a callback number, and which hot intakes reached the attorney.

Launch a personal injury answering service in three steps

Start building

  1. Clone the Injury intake line

    Add your case types, office hours, 911 script and intake attorneys to your copy.

  2. Connect Clio, Lawmatics or MyCase

    Link your case system and paging through tools you configure, and forward the intake number.

  3. Report a crash with an insurer calling

    Call as someone who left the ER today with an insurer phoning, then as someone hurt last week. Go live when one pages and the other waits for morning.

Enterprise-grade security

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    HIPAA compliant

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    SOC 2 Type 2

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    GDPR

Personal injury answering service FAQs

What is a personal injury answering service?

A personal injury answering service answers an injury firm's intake line. This one is a voice agent. It checks the caller is safe, takes the accident basics and rings the intake attorney on a hot intake.

How much does a personal injury answering service cost?

A personal injury answering service costs $0.03 per minute of call time for the agent, so a three-minute call is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Does it work as a personal injury law firm answering service?

Yes. The agent answers case types and office hours from your firm's approved list, takes the accident date, place, treatment and the other party's insurer, and saves one intake for morning review. An accident in the last two days where an insurer has already called pages the intake attorney.

Will a personal injury answering service tell a caller what their case is worth?

No. The agent can't rate a case, estimate its value or say who was at fault. For new-client intake forms, see AI legal assistant.

What does a personal injury answering service do if the caller needs a doctor right now?

The agent reads the 911 script you wrote and holds the intake questions. It is not an emergency service.

Does a personal injury answering service connect to Clio, Lawmatics or MyCase?

Yes. The agent writes one record with the date, place, treatment and insurer through tools you configure.

Can the agent transfer a caller to the intake attorney?

Yes. On a hot intake the agent pages the intake attorney and transfers the call when one picks up. If nobody answers, it saves the intake marked hot.

How is a personal injury answering service different from an AI receptionist?

A receptionist books and routes by day. This agent asks what a crash call needs first, as the receptionist guide explains.

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