Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

Real estate answering service that covers the phone during showings.

Match a sign call to its listing, save showing requests, and reach the duty agent.

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on EVA-Bench and Speech Agent Arena

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Get every buyer to an agent, even during showings

Sign callers find the listing. Offer calls reach an agent, even when yours is on a showing.

The agent answers coverage areas, rentals and office hours from your list. Anything else becomes a note for an agent.

A real estate answering service for the calls agents can't take

What is a real estate answering service?

A real estate answering service picks up a brokerage's line when agents can't, which mostly means during the day. This one is a voice agent. It matches a sign call to its listing, saves the showing request and finds a person when the listing agent is out.

  • Find the listing
  • Save a showing request
  • Check the agent's showings
  • Save a message for an agent
  • Transfer to the duty agent

What happens to a sign call during a showing?

The agent who listed 418 Maple is inside another house with a buyer, and the caller is on the sidewalk. This agent takes the address, names the listing agent and saves the buyer's times and pre-approval, before that caller tries the next sign down the street.

I saw a sign on Maple Street and want to see the house.

What's the address on the sign?

418 Maple Street.

Is this an answering service for real estate agents or brokerages?

Both share the line. A caller asking for a named agent gets that agent's calendar checked. If the agent is on a showing, the call rings the duty agent, and a message gets saved if nobody picks up. Follow Up Boss, Google Calendar and HubSpot connect through tools you configure.

  • Showing request, 418 Maple Street2:14
  • Offer question, agent on a showing1:09
  • Listing lookup by sign0:42

Will a real estate phone answering service talk price or offers?

No. It won't give a price opinion, take an offer or describe who a neighborhood suits. Those conversations belong to a licensed agent, so the caller gets routed to one or a message gets saved. Office hours and coverage areas come from your list.

Showing request complete

Did the agent record the property address and the caller's preferred showing times?

Covered while you're inside with a buyer

Any answering service real estate teams pick proves itself in the middle of a Saturday of back-to-back showings. Here is what that looks like.

Sign calls find their listing

A caller gives the address from the yard sign, and the agent matches it to the listing and the person who holds it.

Showing requests arrive complete

Address, the buyer's times and pre-approval status reach the listing agent as one request with a reference.

Offer calls reach a licensed person

When the listing agent is out, an offer call rings the duty agent, so a buyer with a number in mind doesn't land in voicemail.

Your calendar decides who's busy

Showing calendars get checked before anyone's phone rings, so nobody walking a buyer through a kitchen gets interrupted.

Seller calls get a next step

Someone ready to list hears that the next open agent will call, and the address and a good time get saved.

No price opinions, offers or neighborhood talk

Ask what a home should sell for or who an area suits and the agent declines. It can't take an offer either. A licensed agent handles all of that.

Built for callers reading a yard sign

Buyers call from the curb, with wind, traffic and an address they half remember. Cartesia's speech models handle the stops and starts.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Holds on while they read the sign

A buyer walks over to check the street number. The agent waits for the address and doesn't fill the gap.

Listing first, then the right person

Set your LLM, then give it the tools that find the listing, check an agent's showings, save a showing request and leave a message.

Sounds like your front desk

Find a library voice for your brokerage's tone, whether that's a boutique office or a large team.

The sign call at 2 p.m. on a Saturday, three ways

Most brokerages set this agent against the live answering service real estate teams already know, or an agent's own cell.

Cartesia agentLive answering serviceAgent's own cell
Matches a sign to a listingLooks up the address on the callSometimes, with a listing sheetYes, if they can pick up
Sees who is on a showingReads the agent's calendarUsually no calendar accessKnows their own day only
Takes a showing requestSaves address, times and pre-approvalOften a message with a callback numberYes, after the showing ends
Talks through an offerNo, rings the duty agentNo, takes a messageYes, and this is where a person wins
Open house weekend rushCalls run in parallelBuyers can wait on holdOne caller at a time, the rest hit voicemail
How you pay$0.03 per minute, plus LLM usageUsually a monthly plan with per-minute feesNo bill, but you stop mid-showing

See which calls became showing requests

Every call is recorded and transcribed. See which calls saved a showing request, which reached the duty agent, and which ended with neither.

Launch an AI real estate answering service in three steps

Start building

  1. Clone the Brokerage front desk

    Copy the agent, then load your office hours, coverage areas and the duty agent schedule.

  2. Connect listings and calendars

    Link Follow Up Boss, Google Calendar or HubSpot through tools you configure, then forward your brokerage line to the agent.

  3. Call in from a sign

    Phone in a real listing address, ask to see it on Saturday, then ask for an agent who's on a showing. Check the request and the transfer.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Real estate answering service FAQs

What is a real estate answering service?

A real estate answering service answers a brokerage's phone when its agents can't. This one is a voice agent and works as an answering service for real estate agents: it matches a sign call to the listing, takes the showing request, and rings the duty agent when the listing agent is on a showing.

Is this a real estate investor answering service?

Not as built. This agent reads a brokerage's listings and showing calendars, so an answering service for real estate investors taking seller calls would need its own instruction and tools. You can clone the agent and rewrite both, then test it on your own number before any seller reaches it.

How much does a real estate answering service cost?

A real estate answering service costs $0.03 per minute of call time for the agent, so a three-minute call is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Can a real estate answering service take showing requests from sign calls?

Yes. When a caller names a sign or an address, the agent looks up the listing and its agent, then saves the address, the buyer's times and whether the buyer is pre-approved for the listing agent.

Will a real estate answering service talk about prices, offers or neighborhoods?

No. The agent records the request for a licensed agent, who handles price, offers and neighborhood questions.

What does a real estate answering service do when the listing agent is on a showing?

It checks the agent's showing calendar. If the agent is out, it rings the duty agent and transfers the call, or saves a message for the listing agent with the caller's number if nobody answers.

Does a real estate answering service connect to Follow Up Boss, Google Calendar or HubSpot?

Yes. The agent reads listings and agent calendars through tools you configure.

What does a real estate answering service do that a general one doesn't?

It matches the sign to a listing and covers agents on showings. The AI answering service page covers calls after hours.

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