Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

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Construction answering service that routes every site call.

Callers can get gate and site hours, leave a message on their job, and reach the superintendent.

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on EVA-Bench and Speech Agent Arena

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Get every job site call to the right person

Every caller names the job, then gets an answer, a saved message or the right person paged.

The agent finds the job by name or number and reads delivery gates and site hours from your job list. It never discusses costs or schedules.

Construction answering service built around the job number

What is a construction answering service?

A construction answering service answers your company's main line and works out which job each caller means before it does anything else. A ready-mix driver at a locked gate and an owner with a framing question dial the same number, and a message with no job attached helps neither.

  • Find the active job
  • Save a site message
  • Page the project manager
  • Page the superintendent
  • Transfer to the superintendent

Why an answering service for construction needs your job list

Your people are on a site or up a lift, and the office may be one person covering every active job. The agent matches the job name or number to your list, reads gates and site hours from it, and saves each message with the company, the issue and the time.

Which gate do I use for deliveries on Maple Court?

find_active_jobMaple Court, job 2214, east gate

Maple Court is job 2214. Deliveries use the east gate between 7:00 and 3:30. Do you need the site contact?

Who does a construction company answering service page?

Site problems page the superintendent on that job, and owners and schedule changes page the project manager. An injury gets your 911 script first, then a page and a transfer to the superintendent. If nobody answers, the report is saved and flagged urgent.

  • Truck at the Maple Court gate1:47
  • Owner asks for project manager1:05
  • Injury on site, 911 script1:12

Can it work as a 24/7 answering service for construction companies?

Yes. It answers at 6:45 a.m. the same as noon, so crews who start before the trailer opens can reach it. It isn't an emergency service, and it won't discuss costs, change orders or schedules. Those questions become a saved message under the job for your project manager.

Job identified

Did the agent record which job the call was about before routing the caller or saving a message?

What a job-first phone line gives your project team

An answering service for construction company owners has to sort suppliers, subs and clients by job. That keeps superintendents on site and project managers out of a general inbox.

Every message has a job attached

A sub's delay or a supplier's question gets filed under the job name or number, with the company, the issue and the time beside it.

A waiting truck gets noticed

A driver at an empty site gets logged with how long the load can wait, and the superintendent gets paged with that time while there's still room to act.

Drivers get the gate without a callback

Which gate and what hours come straight from your job list, so a supplier's quick question never reaches a project manager.

Owners reach the manager on their job

An owner gets matched to the project manager named on the job. That manager gets the page and calls back at the number on file.

Injury calls follow your script

Your 911 script comes first, then the superintendent's phone rings. If nobody answers, the report is saved and flagged urgent.

Money and dates stay with your PMs

Ask about a change order, a budget or a revised schedule and the agent declines, then saves the message under the job. It has no authority over any of them.

Job sites are loud, and callers are in a hurry

Site calls come from cabs and scaffolds. Cartesia's speech models keep up with clipped answers and people talking over the agent.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Catches job names said on the move

A driver gives the street and a sub gives the job number. The agent lets them finish, then looks the job up either way.

A job lookup behind the LLM

Choose the LLM and give it the tools to find the active job, save a site message, and page the superintendent or project manager.

A voice that gets to the point

Subs and suppliers call often and don't want a long greeting. Go through the voice library for something brisk, then keep it so regulars know the line.

Job-first routing against the ways builders usually cover the phone

Many construction companies' answering service today is one office admin or an outside firm taking messages. Here is how each one handles a site call.

Cartesia agentLive answering serviceOffice admin
First question on the callWhich job are you calling about?Usually name and numberDepends who is calling
Knows who runs each jobYes, from your job listOnly if you keep their sheet updatedYes, and better than anyone
Calls at 6:45 a.m.Answered like any other hourAnswered if an operator is freeVoicemail until the office opens
Three subs calling at onceAll answered at the same timeCallers can wait in a queueOne line, then the mailbox
Someone hurt on site911 script, then page and transferUsually a call list read by an operatorHandled well if they're at the desk
What you pay for$0.03 per minute plus LLM usageUsually a monthly plan plus overageSalary, with phones as one task of many

See which calls reached the right job

Every call is recorded and transcribed. See which calls were filed under a job, which paged the superintendent, and which reached the project manager.

Launch an AI construction answering service in three steps

Start building

  1. Clone the project office line

    Copy the agent, then load your active jobs with their gates, site hours, project managers and superintendents.

  2. Connect your job list and your pages

    Point the lookup at a Google Sheet or your project software, send messages to Slack or Microsoft 365 through tools you configure, and forward your main number to the agent.

  3. Run a truck-at-the-gate call

    Phone in as a ready-mix driver at an empty site, then as a foreman with a hurt worker. Read both transcripts and confirm the right superintendent was paged.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Construction answering service FAQs

What is a construction answering service?

A voice agent that answers a builder's phone. It asks which job a caller means, saves the message, and pages the right person.

Does it work as a contractor answering service?

Yes. It is an AI answering service for contractors who run more than one job. Every caller names the job first, and the agent saves the message under it or pages the superintendent or project manager on that job.

Is this an answering service for construction companies?

Yes. Suppliers, subcontractors and owners call one number. A webhook matches the job name or number to its project manager and superintendent, so a site problem reaches the person running that job instead of a general inbox.

Can a construction answering service talk about costs, change orders or schedules?

No. The agent can't read a budget, approve a change order or move a schedule, so it saves the message with the job for the project manager.

What does a construction answering service do when someone is hurt on a site?

It reads your 911 script, then pages the superintendent and connects the call, or saves the report as urgent if nobody answers. It is not an emergency service.

Does a construction answering service connect to Slack, Google Sheets or Microsoft 365?

Yes. The agent reads your job list from a sheet or your project software and saves messages through tools you configure.

Can the agent transfer a caller to the superintendent?

Yes. For an injury or a problem on site, the agent pages the superintendent on that job and connects the call when they pick up. Owners and schedule questions go to the project manager instead.

How is a construction answering service different from an AI receptionist?

A receptionist books visits and routes callers by day. This agent routes by job and pages the person on site, as the AI receptionist guide explains.

How much does a construction answering service cost?

You pay $0.03 per minute of call time for the agent, which suits a line full of short calls about gates and delivery hours. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can try a few job lookups before you pay. See pricing.

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