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Japanese call center for hotel bookings, answered by AI in polite Japanese.

For hotels whose guests call in Japanese. Yamamoto, the AI agent, moves a stay to dates you have free, answers in English when a guest needs it, and transfers anything else to your staff.

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Answer the front desk phone in Japanese, and in English for guests

The agent speaks polite Japanese by default and moves to English when the guest does.

The agent asks for the name and check-in date, checks the new dates against availability and reads them back before it changes anything.

What a Japanese guest expects to hear

A Japanese guest expects polite speech, their name with the honorific -sama, and a stated purpose for any data you take. Check these before you publish.

Formality

The instructions ask for polite Japanese in the desu/masu form (です・ます). Test the level of formality your hotel uses, including how the agent says a guest's name and the dates, and have a fluent reviewer check the wording of requests.

Japanese voices and recordings

Japan

Japan's Act on the Protection of Personal Information asks a business to tell the person the purpose of use once it has their personal information, or to publish it. A guest's name and booking are personal information, so state the purpose in your greeting or on your site.

Act on the Protection of Personal Information, article 21

Japanese text to speech

This is general information, not legal advice. Ask counsel in Japan to review how the greeting states the purpose of use.

Built on best-in-class speech models

Cartesia handles listening, turn-taking and interruptions. You bring the instructions, the LLM and the tools.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Natural turn-taking

The agent lets callers finish, handles interruptions and pauses, and never talks over anyone.

Your choice of LLM and tools

Pick the LLM that is best suited for your agent's job, and give it tools to take action.

A voice that fits your brand

Pick from a library of natural, expressive voices so every call sounds like your company.

Check that every change is read back

Cartesia checks each completed call for a read-back of the new dates before the booking changed. If one shows false, the front desk can listen and call the guest to confirm.

Set up your Japanese call center agent in three steps

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  1. Clone the template

    Copy this use case into your Cartesia account and edit the instructions to match your policies.

  2. Connect your systems

    Connect the agent to the systems it needs, then give it a Cartesia phone number or bring your own.

  3. Test the agent, then go live

    Place test calls from the browser, read the transcripts, and score calls with your own metrics.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Japanese call center FAQs

What is an AI Japanese call center?

A phone line your business runs where an AI agent, not a room of staff, answers the calls that come in Japanese. Here it is a hotel front desk: Yamamoto changes bookings from the dates your system returns and transfers anything else to staff. It is software you set up, not a call center job.

How much does an AI Japanese call center cost?

Each agent minute is $0.03, plus telephony and LLM usage, at one rate for every language. See pricing.

Does it speak polite Japanese?

You ask for it in the instructions, for example the desu/masu form, and the agent follows. Test the register your business uses with a fluent reviewer, since keigo is a matter of fine detail.

How does it compare with an outsourced Japanese-speaking call center?

Yamamoto handles booking changes and check-in times, the calls this setup has tools for. Complaints, access requests and anything off the script still need a person, at your front desk or at an outsourcer. An outsourced center prices the Japanese speakers it staffs for you, often per agent hour, so get its quote. The AI agent is billed by the minute it spends on calls: $0.03/min, plus telephony and LLM usage. People can improvise outside a script and the agent cannot, so plan who takes the transferred calls.

Can it switch between Japanese and English?

Japanese and English are both in the set that language detection covers. It is a Beta option in the agent's speech settings, and switching it on changes the speech recognition model the agent uses. Run calls with real guests, including non-native English speakers, before you depend on it.

What does the sample line demonstrate?

A Japanese call from start to finish. The sample line holds one language per call, so it won't move into English. That needs language detection (Beta) on your own agent, which listens with a different speech model.

Does it connect to my booking system?

Through webhooks to your property management or reservation system, one for each tool on the card. Someone on your side who can code connects them once. Cartesia has no built-in hotel system connector.

Can it handle an emergency call?

No. Yamamoto handles booking changes and check-in details and nothing else, so a guest with an urgent problem goes to the front desk by transfer.

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