Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

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Portuguese call center for your store's order line, answered by AI.

For online stores whose customers call in Brazilian Portuguese. Gabriel, the AI agent, reads tracking from your system, opens returns for delivered orders, and transfers anyone who asks for a person.

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Answer order calls in Brazilian Portuguese

The agent speaks Brazilian Portuguese from the greeting to the return, and sends anything it can't settle to a person.

The agent asks for the order number, reads it back, and says only what your tracking system returns.

Portuguese on the phone, in Brazil

These calls are in Brazilian Portuguese. Brazil's consumer code sets the deadlines for defects and returns, and the voice you pick matters.

Brazilian voices

The recordings on the Portuguese page use Brazilian Portuguese. If you serve Portugal, test a voice and script for European Portuguese separately, because the Brazilian samples do not show that accent.

Portuguese voices and recordings

Defects and returns

For a defective product, the consumer code gives the supplier 30 days to fix it before the buyer can ask for a replacement, a refund or a lower price (article 18). The buyer has 90 days to complain about an apparent defect in a durable good like a pan (article 26). Gabriel opens the return and leaves the remedy to your team.

Código de Defesa do Consumidor, articles 18 and 26

Customer support lines

Decree 13.135/2026 covers federally regulated services and digital financial services, from November 2, 2026. It lets AI triage and settle calls if the customer can still reach a person in real time, and asks for people on the phone from 8 a.m. to 8 p.m. every day. Check whether your business falls under it.

Decreto 13.135/2026, articles 1, 3 and 14

Portuguese text to speech

This is not legal advice, and Brazilian consumer rules vary by sector. Confirm your obligations with counsel in Brazil.

Built on best-in-class speech models

Cartesia handles listening, turn-taking and interruptions. You bring the instructions, the LLM and the tools.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Natural turn-taking

The agent lets callers finish, handles interruptions and pauses, and never talks over anyone.

Your choice of LLM and tools

Pick the LLM that is best suited for your agent's job, and give it tools to take action.

A voice that fits your brand

Pick from a library of natural, expressive voices so every call sounds like your company.

Check that no refund was promised

Cartesia scores every finished call for a refund promise. A false result means Gabriel said something your support team now has to honor or walk back, so replay those first.

Start your Portuguese call center agent in three steps

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  1. Clone the template

    Copy this use case into your Cartesia account and edit the instructions to match your policies.

  2. Connect your systems

    Connect the agent to the systems it needs, then give it a Cartesia phone number or bring your own.

  3. Test the agent, then go live

    Place test calls from the browser, read the transcripts, and score calls with your own metrics.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Portuguese call center FAQs

What is an AI Portuguese call center?

An AI agent that takes your store's Portuguese-language calls, the work a call center team would otherwise do. On this page it answers for an online store, reads tracking from your system and opens returns. You build and run it for your own customer line; this page is not a job ad.

How much does an AI Portuguese call center cost?

You pay $0.03/min for the agent, plus telephony and LLM usage, billed in US dollars. See pricing.

Is it Brazilian or European Portuguese?

This page is built on Brazilian Portuguese. The samples on the Portuguese language page are Brazilian, so test a voice and script for European Portuguese on its own before you use it.

Should I use this or outsource a Portuguese-speaking call center?

Gabriel covers tracking questions and returns for delivered orders. Damaged goods, refunds and anyone who asks for a person go to your support team, so you still need people for those, in-house or outsourced. Outsourcers often bill for Portuguese-speaking agents' time whether the phone rings or not; ask the provider how it charges. The AI agent costs $0.03 per minute on a call, with telephony and LLM usage on top.

Can it switch between Portuguese, Spanish and English?

All three are in the 10 languages language detection covers. Detection is a Beta speech setting that swaps the agent onto a different speech recognition model than Ink-2. Listen to a batch of real calls before you rely on it, especially Spanish speakers from different countries.

Why does the sample line stay in Portuguese?

Because each sample call uses one language. Following a customer into Spanish or English takes language detection (Beta), which runs on another speech model, so you'd hear that on an agent you build yourself.

Does it connect to my store?

Through webhooks to your order and returns system. A developer points each tool at your API once. There's no ready-made connector for a store platform.

Can a customer always reach a person?

Yes, if you set up a transfer. The agent transfers to your support team when the customer asks, and you choose the number it rings. Transfers work on Twilio and SIP trunk numbers.

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