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Towing answering service that checks safety, then sends the job to dispatch.

Callers can get your rates, request a tow, and hear an ETA, with safety checked first.

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Send every breakdown to dispatch, with safety checked first

Every caller is asked if they are safe first. Then dispatch gets the location, the vehicle and an ETA.

The agent reads the hookup price, per-mile rate and what you tow from your sheet.

Towing answering service calls begin with one safety question

What is a towing answering service?

A towing answering service answers your tow line, and this one starts by asking whether the caller is somewhere safe. A driver in a live lane, hurt, or smelling smoke or fuel hears your roadside safety script and is told to call 911.

  • Read the hookup and mileage rates
  • Read the roadside safety script
  • Save the tow request
  • Check the nearest truck's ETA
  • Transfer to the dispatcher

What does a towing dispatch answering service take down?

The road, the direction of travel and the nearest mile marker or cross street, then the make, the model and where the car should go. It saves the request, reads the nearest truck's ETA to the caller and passes the job to your dispatcher.

My car died on the highway and I'm on the shoulder.

Are you out of the traffic lane, and is anyone hurt? Any smoke or fuel smell?

I'm on the shoulder, no one's hurt, no smoke.

Will an answering service for towing company owners coach drivers?

Only what your script says. It never tells anyone to get out on a live road or work on the car, and it isn't an emergency service. Rates come from your sheet for the dispatcher to confirm, and fleet questions become a message for the office.

  • Breakdown on the shoulder, Route 9 north2:52
  • Rate question for a 20-mile tow0:46
  • Crash in a live lane, 911 script read1:14

What dispatch gets from each tow call

An answering service for towing companies needs a location a driver can find and a caller out of harm's way. The agent gets both, in that order.

Locations a driver can find

Road, direction and mile marker go on every request, so a truck doesn't end up on the wrong side of the highway.

Callers hear an ETA

The agent checks the nearest truck and reads the time to the caller, and the dispatcher takes over with the request already saved.

Road advice stops at your script

Nobody gets told to step out on a live road or try a fix. Anyone in danger hears 911, and the agent adds nothing beyond what you wrote.

Holding a conversation from the side of a highway

Traffic and a stressed driver make for a hard call. Cartesia's speech models keep it moving.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Gives them time to find a marker

Drivers look around for a sign or check a map before they answer. The agent holds until they have it.

Safety first, then the rate sheet

Pick the LLM, then hand it the safety script, the rate sheet, a way to save the tow request, and the truck ETA check.

Clear over road noise

Beside traffic on a bad connection, clarity beats personality. Try library voices over a speakerphone before you commit.

Covering a tow line with an agent, an operator or a driver

Small outfits often forward the line to whoever is driving, and larger ones pay for help. A towing company answering service has to beat both.

Cartesia agentLive answering serviceDriver answers the phone
First questionAre you somewhere safe?Usually location and vehicleWhere are you?
Mile marker and directionOn every requestUsually, if it's scriptedYes, but mid-drive or mid-hookup
Quotes your ratesFrom your rate sheetIf the sheet is in the scriptYes, with judgment on odd jobs
Several breakdowns at onceEach call answered right awayCallers can wait on holdOne at a time
How it's priced$0.03 per minute plus LLM usageUsually a monthly plan with call feesNo fee, but it pulls a driver off the road

See which calls turned into tow jobs

Every call is recorded and transcribed. See which calls saved a tow request with a safe location and an ETA, and which ended without one.

Launch an AI towing answering service in three steps

Start building

  1. Clone the tow line

    Copy the agent and add your rate sheet, what you tow and your roadside safety script.

  2. Connect dispatch

    Send tow requests to where dispatchers see them, like Google Sheets, Slack or PagerDuty, through tools you configure, then forward your number to the agent.

  3. Break down on a test call

    Call as a driver on a shoulder, then as one in a live lane. Confirm the first saves a request with an ETA and the second hears 911.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Towing answering service FAQs

What is a towing answering service?

A towing answering service answers a tow company's phone. This one is a voice agent. It asks if the caller is safe, takes the road, direction and vehicle, and hands the request to your dispatcher.

How much does a towing answering service cost?

A towing answering service costs $0.03 per minute of call time for the agent, so a three-minute call is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Can a towing answering service give the caller an ETA?

Yes. The agent checks the nearest truck's ETA, reads it to the caller and passes the saved request to the dispatcher.

Can it quote towing rates?

Yes, from your rate sheet: the hookup price, the per-mile rate and what you tow.

Will a towing answering service tell callers what to do on the road?

No. Beyond the script you wrote, which sends anyone in a lane or hurt to 911, the agent gives no roadside instructions.

What does it do when a caller is in a live lane or injured?

The agent reads your roadside safety script first, telling the caller to call 911, and saves the location for your dispatcher. It is not an emergency service.

Does it connect to PagerDuty, Slack or Google Sheets?

Yes. The agent saves tow requests where your dispatchers see them through tools you configure.

Can the agent transfer a caller to the dispatcher?

Yes. Every saved tow request goes to the dispatcher, and you control exactly when else the agent transfers.

How is it different from an AI receptionist?

A tow line starts with whether the caller is safe and ends with the dispatcher. A receptionist routes and books by day, as AI receptionists and AI dispatch explain.

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