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Restoration answering service that pages your crew for active water loss.

Callers can report a flood, hear your power safety script, and reach the crew lead on call.

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Page your crew for every flood, with the power checked first

Callers get the power question first, then your crew lead is paged with the loss and the insurer.

The agent answers coverage area, insurer billing and response notes from your text. It notes an uninsured caller and promises no arrival time.

Restoration answering service for nights when the water keeps rising

What is a restoration answering service?

A restoration answering service picks up your emergency line, checks the power and pages your crew lead. A basement fills during a storm or a water heater bursts overnight, and the owner calls whoever is listed first while water keeps spreading.

  • Read the power safety script
  • Save the water loss call
  • Page the crew lead
  • Page the backup crew
  • Transfer to the crew lead

What does an emergency restoration answering service ask first?

Whether the water is near outlets, the panel or anything plugged in. A yes gets your electrical safety script, telling the caller to stay out and call 911 or the utility from outside. Then it asks where the water comes from and which rooms are wet.

Our water heater burst and the water is reaching the outlets in the utility room.

get_electrical_safety_scriptPower script: stay out, call 911

Please stay out of that room and don't touch anything electrical. Once you're outside it, call 911 or the utility. Are you out?

How does an answering service for disaster restoration reach a crew?

The agent takes the insurer name and claim number if there is one, or notes the caller is uninsured, then pages the crew lead. After five minutes with no answer, it pages the backup crew and connects whoever picks up.

  • Basement flooding after storm, 18 Cinder Row3:11
  • Kitchen supply line, uninsured, details saved1:07
  • Water heater burst, power safety script read2:29

Does a disaster restoration answering service cover fire and mold?

Not as built. This agent covers water losses only, so an answering service for fire restoration or mold work needs rules you write yourself. It also promises no arrival time, never sends anyone into standing water, and can't rate damage or estimate what a claim will pay.

Insurance details captured

Did the agent record the caller's insurer name, or note that the caller had no insurer?

What your crew knows before the truck leaves

An answering service for restoration companies has to give a crew lead the source, the rooms and the insurer in one go. Each of these comes from how the agent opens the call.

Wet wiring gets handled before intake

Water near an outlet or the panel stops the call for your power safety script. The caller hears to stay out and call 911 or the utility from outside.

The page comes with the loss attached

Your crew lead can see the source, wet rooms and power status on the saved loss and doesn't have to call back to ask.

Five quiet minutes brings in the backup

A crew lead asleep or already on a job doesn't stall the call. The backup crew gets paged, and the caller connects to whoever answers.

Billing details are on file

Insurer and claim number go on the record when the caller has them, and uninsured callers are marked so the office knows how to follow up.

Losses land where your team works

Through tools you configure, loss calls save to ServiceTitan and pages go out through PagerDuty or Slack.

No arrival times, no damage opinions

Someone watching water rise will ask how long and how bad. The agent answers neither. It records what the caller reports and leaves the assessment to your crew.

A caller in a wet basement needs a clear voice

Rising water makes people talk fast, stop to check a room and repeat themselves. Cartesia's speech models stay with them.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Gives them time to look at the outlets

A caller walks to the stairs to see how far the water reached. The agent holds until they report back.

Safety script ahead of intake

Pick an LLM and attach tools that read the power safety script, save the loss, and page the crew lead and backup crew.

Composed on a stressful call

This may be the worst night of someone's year. Favor a composed library voice that a caller can follow from across a room.

Call answering service for emergency restoration, by agent or operator

Most restoration companies compare an outside call center with an on-call phone passed around the crew. The differences show up at night.

Cartesia agentLive answering serviceOn-call cell phone
Power safety questionAsked on every loss, from your scriptOnly if the script has itIf the tech remembers, half asleep
Insurer and claim numberAsked every time, saved with the lossUsually, in a messageOften jotted down, then retyped
Crew lead doesn't answerPages the backup after five minutesOften works down a call listCaller reaches voicemail
A storm with many calls at onceEach call answered right awayCallers can wait on holdOne call at a time
Reading a caller's situationFollows your questions and stops thereAbout the same, with a person's toneBest, an experienced tech hears what matters
Price structure$0.03 per minute plus LLM usageUsually monthly fees with per-minute chargesOn-call pay for whoever holds the phone

See which calls got your crew to a flood

Every call is recorded and transcribed. See which loss calls saved the insurer and wet rooms, and which reached the crew lead or the backup.

Launch an AI water damage answering service in three steps

Start building

  1. Clone the emergency line

    Copy the agent and add your coverage area, insurer billing policy, response notes and power safety script.

  2. Connect your pages

    Link ServiceTitan through tools you configure, set the crew lead and backup crew in PagerDuty or Slack, and forward your emergency number to the agent.

  3. Flood the test line

    Call in a basement flood with a dry panel, then a burst heater near outlets. Leave the crew lead's page unanswered to confirm the backup crew gets paged.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Water damage answering service FAQs

What is a restoration answering service?

A restoration answering service answers a restoration company's emergency line. This one is a voice agent for water losses. It asks if the power is safe, records the wet rooms and insurer, and pages the crew lead.

How much does a restoration answering service cost?

A restoration answering service costs $0.03 per minute of call time for the agent, so a three-minute call is $0.09 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Can a restoration answering service say how bad the damage is or what the claim will pay?

No. The agent can't rate damage or estimate a claim, so it records what the caller says and which insurer is involved.

Does it take the insurer and claim number?

Yes. The agent takes the insurer name and the claim number if there is one, or notes that the caller is uninsured. It promises no arrival time.

What does it do if the water is near electrical equipment?

The agent asks about power first. On a yes it reads your power safety script before any other question: stay out, then call 911 or the utility from outside. It never tells a caller to enter standing water.

What happens if the crew lead doesn't answer?

If the crew lead doesn't answer in five minutes, the agent pages the backup crew and connects whoever picks up, and you control exactly when else the agent transfers.

Does it connect to ServiceTitan, PagerDuty or Slack?

Yes. The agent saves loss calls and pages your crew through tools you configure.

How is it different from an AI receptionist?

This agent works as an emergency restoration answering service: it pages your crew for water and power hazards, which a front desk does not. A receptionist books and routes by day, as AI receptionists and AI dispatch explain.

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