AI for contact centers: voice agents that absorb overflow.

Contact center AI is software that handles customer contacts. Here it is a voice agent that answers overflow and after-hours calls in each client's name, tracks orders, opens warranty cases, and logs callbacks. You decide which systems it can use and what it's allowed to do.

Yes. The agent connects to your contact center platform and each client's order and case systems through tools you configure.

Yes. This agent picks up the number each client's customers dial, talks with the caller, and transfers to a person when needed. Every call is recorded and transcribed.

Yes. The agent loads the playbook for the number dialed, so each caller hears that client's name, hours, and policies.

Yes. The agent answers 24/7 and logs callbacks to each client's queue when their team is closed.

Yes. The agent can transfer calls to your team, and you control exactly when it does.

Yes. Cartesia agents speak 44 languages, so callers can talk to the agent in their own language.

From what the caller says. The LLM behind the agent reads the request in the caller's own words and, with the client's playbook loaded, picks the next step, such as reading order status or opening a warranty case. If the request is unclear, the agent asks. If nothing in the playbook covers it, the call goes to the client's team.

It takes repeatable calls out of the queue. Order status, policy questions and warranty cases finish with the agent, so reps spend their time on exceptions. Because calls run at the same time, a spike doesn't need extra seats that day. The gain depends on your call mix, so score every call and compare.

An AI contact center is one where software takes on part of the customer contact work. Here that means a voice agent that answers overflow and after-hours calls in each client's name, finishes order and warranty requests, and transfers exceptions. Your reps stay on the calls that need them, and you decide what the agent may do.

Start with the calls that repeat, such as order status and policy questions. Write a playbook for one client, connect its order and case systems through tools you configure, and send only overflow to the agent. Read the transcripts, score each call, then widen what the agent takes. Exceptions keep going to people.

You pay only for the calls the agent takes, at $0.03 per minute of call time, so overflow you don't send costs nothing in agent time. LLM usage is billed separately. A Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk, which suits a center that already runs its own carrier. The free plan includes $1 of agent calls a month for a first test. See pricing.