Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

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Artificial Analysis#1 on Speech Agent Arena

AI IT helpdesk agents that get employees back to work in one call.

Open tickets technicians can act on, check ticket status, and send password reset links.

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Get employees back to work in one call

Employees leave each call with a ticket, a ticket status or a reset link.

The agent asks for the asset tag, the symptom and whether work is blocked, and sets the ticket's priority from that answer.

What an AI IT helpdesk does on the employee support line

What is an AI IT helpdesk?

An AI IT helpdesk is a voice agent on the number employees call when a laptop, an account or the VPN stops working. It checks who is calling, opens a ticket a technician can act on, reads back ticket status and gets a reset link sent.

  • Verify employee
  • Create IT ticket
  • Check ticket status
  • Ask identity system for reset link
  • Transfer to service desk

Is this the same as an AI IT helpdesk chatbot?

No. A chatbot on the intranet does nothing for someone locked out of the intranet. This agent works by phone, so an employee with a dead login or a laptop off the Wi-Fi can still reach the AI IT helpdesk and leave with a ticket.

My laptop won't join the office Wi-Fi. Home Wi-Fi works fine.

Which laptop is it? The asset tag on the bottom starts with LT.

LT-4471. And I can't work without it.

How does IT helpdesk AI handle a lockout before a meeting?

The agent sends an approval to the employee's enrolled phone, then asks your identity system to send its own reset link. It never asks for, hears or sets a password, and the employee finishes the reset on their own device.

  • Laptop won't join office Wi-Fi1:38
  • Locked out, reset link sent1:12
  • Status of INC-304180:49

Where does AI for IT helpdesk work stop?

Suspected phishing and anything outside the script transfer to your service desk. The agent doesn't remote in or attempt a repair. It sets priority from whether work is blocked, and your technicians do the hands-on part.

Resolved on the call

Did the employee leave with a ticket, a ticket status or a reset link, without a transfer?

What your service desk gets back

Routine calls are where a service desk loses its day. These are the pieces the agent covers, and the one it leaves to your technicians.

Tickets arrive ready to work

Every ticket carries the asset tag, the symptom and whether the employee is blocked, so a technician calls back knowing which laptop and how urgent it is.

Lockouts end with no password on the call

The employee taps approve on their enrolled phone and your identity system sends the link. Nobody reads a password aloud to anyone.

Status calls stop reaching technicians

After the approval, the agent reads the assignee and the last note from the ticket. If the ticket has no fix time, it says that plainly.

A coworker's name opens nothing

Your identity system decides who is calling. Private tickets stay closed until that check passes, however good the story sounds.

Phishing reports skip the script

Someone who clicked a bad link gets asked when it happened, then goes straight to the person or team you name.

The agent doesn't touch the machine

It won't remote in, change settings or try a repair. It opens the ticket, and a technician does the hands-on work.

Keeps up with an employee late for a meeting

Someone locked out ten minutes before a meeting talks fast, then goes quiet to read a tag off the bottom of a laptop. Cartesia's speech models handle both.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Holds on while they flip the laptop

Callers stop to find the LT number or tap approve on their phone. The agent waits, then picks up when they're back.

It can only do what its tools allow

Choose the LLM, then give it the tools that verify the employee, create the ticket, check its status and request the reset link.

Sounds like your own IT team

Browse the voice library for one that fits a service desk and stays clear on an INC number.

AI helpdesk vs traditional IT support on the phone

The choice is mostly about who picks up first. Most IT teams weigh the agent against technicians on the line and a self-service portal.

Cartesia agentTechnicians on the phonesSelf-service portal
Reachable when locked outYes, it's a phone callYes, during desk hoursOften no, since it needs a login
Monday morning spikeCalls run at the same timeCallers usually wait in a queueNo queue, and no one to ask
Password handlingNever hears one, your identity system sends the linkDepends on your reset processThe employee resets it alone
Ticket detailAsset tag, symptom and blocked or notVaries with the technician's workloadWhatever the employee types
Hands-on repairNo, it opens the ticketYes, that's the jobNo
How you pay$0.03 per minute plus LLM usageUsually salaries or a support contractUsually a software license

See which calls got employees back to work

Every call is recorded and transcribed. See which employees left with a ticket, a status or a reset link, and which needed the service desk.

Launch an AI IT helpdesk agent in three steps

Start building

  1. Clone the IT helpdesk agent

    Copy this agent into your account, then swap in your company name, your asset tag format and the rules that set ticket priority.

  2. Connect tickets and identity

    Link ServiceNow, Jira Service Management or Freshservice and your identity system through tools you configure, then point your helpdesk number at the agent.

  3. Run a lockout and a phishing call

    Call in a lockout and a clicked phishing link, confirm the reset link and the transfer, and go live when both transcripts pass.

Enterprise-grade security

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IT helpdesk FAQs

What is an AI IT helpdesk?

An AI IT helpdesk is a voice agent that answers your employee support line, verifies the caller through your identity system, opens tickets with the asset tag and symptom, reads back ticket status, and sends reset links.

Which calls can an AI IT helpdesk agent take?

Calls that follow a clear path, such as a broken device, a ticket update or a lockout.

Can an AI IT helpdesk agent reset passwords?

Yes, through your identity system. The agent asks it to send a reset link to the employee's enrolled device, and the employee sets the new password there.

Which ticketing systems does an AI IT helpdesk agent work with?

Any system with an API, such as ServiceNow, Jira Service Management or Freshservice, through tools you configure.

How does an AI IT helpdesk agent know the caller is an employee?

Your identity system decides. It sends an approval to the employee's enrolled phone, and the agent reads private tickets only after that check passes.

What does an AI IT helpdesk agent do when someone reports a security incident?

It asks when it happened, then transfers the call with that detail to the person or team you name.

Can the agent transfer a caller to the service desk?

Yes. Suspected phishing and anything outside the script go to your service desk, and you control exactly when the agent transfers.

What are the best AI IT helpdesk tools?

The best AI IT helpdesk tools work with the ticketing and identity systems you already run. Test whether the agent verifies the caller before reading a ticket, keeps passwords out of the conversation, writes tickets a technician can act on and transfers security reports right away. Then price a typical call with LLM usage and telephony counted. You can call the sample helpdesk on this page first.

How do you govern an AI IT helpdesk?

The best AI governance for IT helpdesk platforms starts with what the agent may touch. It can only use the tools you give it, so reading a ticket and requesting a reset link are separate decisions. Every call is recorded and transcribed, and each transcript shows which tool ran, so your team can review what happened. You can also judge every call against a yes or no rule you write.

How much does an AI IT helpdesk cost?

You pay for call minutes, and helpdesk calls tend to be short. The agent is $0.03 per minute of call time, so a two-minute lockout call is $0.06 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

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