Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

ServiceNow#1 on EVA-Bench

Artificial Analysis#1 on Speech Agent Arena

AI tech support agents that walk callers through device fixes.

Read live device status, walk callers through one fix at a time, and restart devices remotely.

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on EVA-Bench and Speech Agent Arena

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Get devices working again on the first call

Customers get their device working on the call, and the agent only runs the fixes you allow.

The agent finds the device by serial number and checks when it was last online and its signal before suggesting a fix.

AI technical support starts with reading the device

What is AI technical support?

AI technical support is a voice agent that troubleshoots a customer's connected device by phone. It finds the device by serial number, reads its live status and tries one fix at a time, confirming each result with the caller.

  • Find the device
  • Get device status
  • Restart the device
  • Create tier-two ticket
  • Transfer to a technician

How is it different from an AI chatbot for technical support?

A chatbot usually has to ask the customer what they see. This agent reads online or offline, last-seen time, signal and firmware before it suggests anything, and the caller can stay at the device with their hands free.

My front door camera keeps going offline at night.

That's frustrating. What's the serial number on the back of the camera?

HL-4417-0928.

What happens when a camera drops offline overnight?

The agent checks when it was last seen and how strong the signal was. It restarts the camera remotely only after the caller agrees, then reads the status again before trying anything else.

  • Camera offline, restarted4:12
  • Hub status checked, signal weak2:35
  • Restart failed, ticket saved5:08

When does the AI agent for technical support stop?

If the device stays offline after the restart, it stops trying fixes, opens a tier-two ticket with every step tried and says who calls back and when. It won't start a return or promise a replacement, and anyone who asks for a person reaches a technician.

Fixed on the call

Was the device back online before the call ended, without a ticket or a transfer?

How AI tools for technical support should change your queue

A deflection number means little if customers call back. The useful result is a working device, or a ticket nobody has to redo.

No fix without a reading

The status check runs before the first suggestion, so nobody works through steps the device doesn't need.

One step, then a check

The agent waits for the caller to confirm each result before it moves on, so you know which step worked.

Restarts happen with permission

The camera goes dark during a restart, so the agent asks first, then rechecks the status once it's done.

Tier two starts where the call ended

The ticket holds the serial number, the status during the call, each step with its result and the callback time.

A person is one request away

A caller who asks for a technician gets transferred, and you can add other reasons to transfer.

No returns and no replacement promises

Those decisions stay with your team. The agent won't start a return or hint that a new device is on the way.

For someone on a ladder, holding a camera

Callers read serial numbers off hardware and walk to the router mid-sentence. Cartesia's speech models keep the call together through the gaps.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Waits for the whole serial number

A caller reading a label off the back of a camera goes slowly and stops to check. The agent waits for all of it.

Status first, by design

Choose the LLM, then give it tools to find the device, get its status, restart it and create the tier-two ticket.

Patient on the second restart

Select a library voice that stays even when the camera is still offline and the caller is out of patience.

An agent, a tier-one team or a support chatbot

Support leads usually weigh AI agent technical support against a tier-one team and a chatbot. The difference is mostly what each one can see and do.

Cartesia agentTier-one phone teamSupport chatbot
Reads live device statusYes, through your device platformUsually, in a separate consoleOnly if it's connected
Works with the caller at the deviceYes, they talk while they checkYesNo, they have to type
Runs a remote restartWith the caller's OKUsuallyRarely
Escalation notesEvery step tried, on every ticketDepends on the repA chat log, if it gets passed on
A fault nobody scriptedNo, it opens a ticketExperienced reps can work it outNo
How you pay$0.03 per minute plus LLM usageUsually salaries or an outsourcing contractUsually per seat or per conversation

See which calls got the device working

Every call is recorded and transcribed. See which devices came back online on the call, and which went to tier two.

Launch an AI technical support agent in three steps

Start building

  1. Clone the technical support agent

    Copy this agent into your account, then replace the camera steps with your own products and the fixes you allow.

  2. Connect your device platform

    Link device lookup, status, remote restart and your ticket system through tools you configure, then point your support line at the agent.

  3. Break a test device

    Take a test device offline, call in, let the restart fail, and check that the tier-two ticket lists every step.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Technical support FAQs

What is AI technical support?

AI technical support is a voice agent that troubleshoots customers' connected devices by phone. It reads the device's live status, walks through one fix at a time, and opens a ticket when the fixes run out.

Is AI tech support the same as an AI IT helpdesk agent?

No. An IT helpdesk agent supports employees and their company devices. This one troubleshoots your product for customers.

How does an AI technical support agent know what state the device is in?

Your device platform returns the status for the serial number, such as online or offline, last-seen time, signal and firmware. The agent reads it before suggesting a step.

Can AI tech support fix a device remotely?

Yes, through the actions you expose as tools. For remote tech support on this page, the agent restarts the camera after the caller agrees, then checks the status again before trying anything else.

What does the ticket contain when the agent escalates?

The device and serial number, its status during the call, each step tried with its result, and who will call back and when.

Does the agent work with our device platform?

Yes. The agent reads device status and runs remote actions through tools you configure, and uses the LLM you choose.

Can the agent transfer a caller to a technician?

Yes. The agent transfers to a technician when the caller asks for a person, and you control when else it does.

How do you use AI for technical support?

Start with the calls that follow a known path, and give the agent tools to read the device and run the actions you allow. Write the order of fixes and a stopping point, then decide what goes in the ticket when the fixes run out. Test it with real failure cases before it takes customer calls.

How do you use AI for telecom technical support?

The same pattern works if your platform reports line or modem status. Expose that status and a remote restart through tools you configure, and the agent reads them before it suggests a step. Anything that needs a site visit goes to your technicians through a tier-two ticket or a transfer. The sample here is a camera brand, so you'd write your own steps.

How much does an AI technical support agent cost?

Troubleshooting takes longer than a status check, and you pay for the minutes it takes. The agent is $0.03 per minute of call time, so a four-minute restart call is $0.12 in agent time. LLM usage is billed separately, and a Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

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