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Healthcare IVR agents that get callers to the right department.

Callers can hear visiting hours, find a department, or reach the right desk in one question.

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Get every caller to the right hospital department

Callers reach the right department with one question, or get hours and locations on the call.

The caller says what they need in their own words, and the agent matches it to a department from your directory.

Healthcare IVR without the ten-option menu

What is IVR in healthcare?

A healthcare IVR answers a hospital's main number and sends each caller to the right place. The keypad kind makes people sit through a long menu and guess. This one asks a single spoken question and matches the answer to your department directory.

  • Find the department
  • Read visiting hours
  • Save the routing note
  • Transfer to the department

Can a medical IVR read visiting hours without a transfer?

Yes. It reads a unit's hours and visitor limits from your policy, and gives a department's location from your directory. When a call does transfer, it saves a routing note first, so Patient Billing or Medical Records sees why the call came.

What are visiting hours on the cardiac unit?

get_visiting_hoursCardiac Care, 10 a.m. to 8 p.m., 2 visitors

Cardiac Care visiting is 10 a.m. to 8 p.m., with two visitors at a time.

Will a healthcare IVR system confirm someone is a patient?

No. No tool reads admissions or room numbers, so those callers go to the patient information desk. It doesn't answer clinical questions, and callers hear the 911 line up front. Anyone who asks for the operator gets transferred on the first request.

  • Visiting hours, Cardiac Care0:38
  • Records request1:12
  • Asked for a patient room0:44

An IVR healthcare callers can talk to

A hospital main number takes everything from billing confusion to visiting hours in one queue. Here is how those calls change.

One question replaces the patient IVR menu

A caller with a confusing bill says so, and the directory match sends them to Patient Billing.

Visiting hours by unit

Hours and visitor limits come from each unit's policy. When a unit has no entry, the agent says so.

Directions without a transfer

Someone asking where the outpatient pharmacy is hears the building and the closing time, and the call ends there.

The department knows why the call came

Caller type, reason and department get saved before each transfer, so nobody has to ask twice.

An operator on the first ask

Say operator and the call transfers. The agent doesn't argue or offer the menu again.

It never confirms a patient

No tool reaches admissions or room numbers. Callers asking for a patient go to the information desk, with a note.

A switchboard that lets people finish the sentence

Callers to a hospital are often anxious and unsure which department they need. Cartesia's speech models let them explain it their own way.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Takes the long explanation

People describe a bill or a relative's stay in full sentences. The agent listens to the end before it asks anything else.

Routing comes from your directory

Select the LLM, then connect the tools that find the department, read visiting hours, save the routing note and transfer the call.

Sounds like the hospital

Use a library voice that suits a main line and reads a building name or a unit's hours clearly the first time.

Spoken routing beside the options hospitals already run

A healthcare IVR replacement doesn't mean losing your operators. Hospitals usually run a keypad menu, staffed operators or both, and this agent keeps a person one request away.

Cartesia agentKeypad IVRSwitchboard operator
How a caller gets routedOne spoken questionMenu after menuAsks and transfers by hand
Visiting hoursRead from each unit's policyOften one recording for the hospitalYes, from a binder or from memory
Reason saved with the transferOn every transferUsually noneSometimes, if there's time
Helps a distressed family memberTransfers them to a personKeeps playing the menuYes, a person helps directly
How you pay$0.03 per minute plus LLM usageUsually a phone system contractStaffed shifts around the clock

See which calls reach the right department

Every call is recorded and transcribed. See which calls got hours or directions on the call, which reached the right department, and which went to the wrong one.

Launch an AI IVR for healthcare in three steps

Start building

  1. Clone the Hospital switchboard

    Start from this agent in your workspace, then add your hospital name and 911 greeting.

  2. Connect the directory

    Through tools you configure, load your department directory and unit visiting policy, set transfer numbers, and point the main line at the agent.

  3. Call about a bill and a patient room

    Ask about a statement, then ask for a patient's room, and read the routing notes. The second call must end at the information desk.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Healthcare IVR FAQs

What is a healthcare IVR?

A healthcare IVR answers a hospital's main line and sends callers to the right department. This one is a voice agent, so callers say what they need instead of working through a menu. It reads visiting hours and saves the reason with each transfer. The AI IVR page covers the general case.

Can the agent tell a caller whether someone is admitted?

No. The agent cannot read admissions or room numbers, so it offers the patient information desk.

Can a healthcare IVR read visiting hours?

Yes. It reads hours and visitor limits from the policy for each unit, and says so when a unit has no entry instead of guessing.

Is Cartesia HIPAA compliant?

Yes. Cartesia is HIPAA compliant and SOC 2 Type II certified, and signs business associate agreements with healthcare customers. Details are in the Trust Center.

Can the agent work with our directory and phone system?

Yes. The agent reads your department directory and visiting policy and transfers calls through tools you configure.

How is an AI healthcare IVR different from AI customer support for healthcare?

This agent answers a hospital's main number and routes among departments. AI customer support for healthcare answers patients who call a clinic group about a referral or a records request. The conversational IVR guide explains the routing.

Can callers still reach a person?

Yes. A caller who asks for the operator is transferred on the first request, and you control exactly when else the agent transfers.

What is IVR in healthcare?

IVR stands for interactive voice response, the automated system that answers a hospital or clinic line before a person does. In healthcare it usually routes callers to departments like billing or records. Older systems use keypad menus. This agent asks one spoken question, reads visiting hours from your policy and saves the reason with each transfer, and it can't confirm whether someone is a patient.

How much does an AI healthcare IVR cost?

Main-line calls are short, and you pay for those minutes at $0.03 per minute of call time for the agent. LLM usage is billed separately. A Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

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