Managed Agents at ~~Previously $0.06~~ $0.03/minManaged Agents are ~~Previously $0.06~~ $0.03/min.See pricing

#1 on EVA-Bench

#1 on Speech Agent Arena

Healthcare call center software for patient support calls.

Verify patients, read referral status, and start records requests from your system.

Talk to sales Start building

Trusted by leading teams

Ranked #1

on EVA-Bench and Speech Agent Arena

Tell patients where their referral stands

Patients get referral status and records requests handled on the call.

The agent verifies name and birth date, then reads the referral status from your system: sent, received or scheduled.

Healthcare call center software that answers the referral question

What is healthcare call center software?

Healthcare call center software answers and routes a clinic group's patient calls. This version is a voice agent on your patient services line. It checks the patient, reads where a referral stands and starts records requests from your system, and none of that needs a clinician.

Check the patient
Read the referral status
Flag the referral coordinator
Save the records request
Transfer to the nurse line

Why do patients keep calling about referrals?

The specialist's office says it hasn't heard anything, the clinic says it sent everything, and the patient phones both. The agent reads the status exactly as your system returns it, whether sent, received or scheduled. If receipt isn't confirmed, it says so and offers to flag your referral coordinator.

Did the cardiology referral ever go through?

I can check. What's your full name and date of birth?

Odette Marsh, born June 2nd, 1958.

What happens if a caller fails the patient check?

The lookup ends there. A caller who doesn't match hears nothing about a referral or a record, and a relative phoning for a parent is told the clinic can talk with the patient about who may call. Records requests get logged only after the patient agrees.

Referral status, cardiology1:48
Records request, visit notes2:21
Referral not confirmed2:52

Does this replace our call center software for healthcare?

No. It's one voice agent with no desktop or seats for your staff, so it runs beside what you use. It has no tool that reads results, so those questions go to the nurse line. A symptom on your urgent list gets the clinic's 911 script, and other symptom questions take the same transfer.

Resolved on the call

Did the patient get a referral status or a logged records request by the end of the call, without a transfer?

Calls your patient services team can stop repeating

Buyers of call center software for healthcare providers tend to count the calls that close without a person. These are the ones this agent can close, and the ones it hands over.

Referral status without a hold

A patient hears sent, received or scheduled straight from your system, including the specialist's appointment time once it's booked.

Unconfirmed referrals get an owner

When the specialist hasn't confirmed receipt, your coordinator gets flagged and the patient hears they'll get a call.

Records requests arrive ready

Your records team sees what was asked for, where it goes and whether the release form is out.

Nothing is shared before the check

Name and birth date have to match before the agent says a word about a referral or a record.

Status is never rounded up

The agent reads what the system returns, so nobody hears received before the specialist's office confirms.

Results and symptoms leave the agent

It can't read test results or give medical advice. Those callers go to the nurse line, with the 911 script read for anything on your urgent list.

Patients tired of calling two offices get heard out

By the third call about a referral, people are frustrated and talking fast. The agent needs to take in the whole complaint and then get to the answer.

$0.03per minute
#1on Speech Agent Arena and EVA-Bench
24/7answers every call, at any hour

Lets the frustration out

Callers explain what both offices told them before they give a birth date. The agent lets them finish, then asks.

Your EHR, your LLM

Bring the LLM you prefer. Tools let it check the patient, read a referral, flag the coordinator and save a records request.

Reads bad news plainly

Pick a voice from the library that can deliver an unconfirmed referral clearly and kindly, since nobody enjoys hearing it.

The patient services line under three setups

Clinic groups buying call center software for healthcare business offices weigh these when the line gets long. The in-house team keeps the calls that need judgment.

	Cartesia agent	In-house call center	IVR menu
Where is my referral	Read from your system after the patient check	Staff look it up while the patient waits	Routes to a queue
Patient identity check	Name and birth date before anything is shared	Staff follow your script	Usually keypad entry, if any
Heavy call volume	Calls run at the same time	Queue grows when staffing runs short	Menu answers, then the same queue
Caller with a messy situation	Coordinator flag or nurse line transfer	A person can work the problem	Caller presses zero
Starting a records request	Logged on the call, release form sent	Logged by staff during the call	Sends the caller to a person
How you pay	Agent rate of $0.03 a minute, plus LLM and telephony	Staff plus software, often per seat	Usually a platform fee with per-minute charges

See which calls answer the patient's question

Every call is recorded and transcribed. See which calls gave a referral status, which logged a records request, and which needed a callback.

Launch a support agent for healthcare in three steps

Start building

Clone the patient services line
Pull the agent into your account, adjust its wording for your clinic group and add your 911 script.
Get a Cartesia Number
We'll provision a free US phone number for you.
Limitations
US phone numbers only
Outbound calls to US numbers only
Name
e.g. My Agent Number
Inbound Agent (optional)
02
Connect your EHR and nurse line
Point the patient check, referral and records steps at your EHR through tools you configure, add the nurse line, then forward the number.
Test a referral nobody confirmed
Call as a sample patient with an unconfirmed cardiology referral, and check the status and the coordinator flag in the transcript.

Enterprise-grade security

HIPAA compliant
SOC 2 Type 2
GDPR

Healthcare support FAQs

What is healthcare call center software with AI?

Healthcare call center software answers a clinic group's patient calls. This one is a voice agent for the patient services line. It verifies the patient, then reads a referral status or starts a records request from your system. The general version is on the AI customer support page.

Can the agent tell a patient where a referral stands?

Yes. After name and birth date match, the agent reads the referral status exactly as your system returns it: sent, received or scheduled. If the specialist's office hasn't confirmed receipt, it offers to flag the referral coordinator.

Can the agent read test results?

No. The agent has no tool that reads results. It transfers results questions to the nurse line, and a caller with a symptom on your urgent list hears your 911 script.

How does the agent pass on a records request?

The agent saves what was requested, how to deliver it and whether the release form is out. Your records team works from that request.

Is Cartesia HIPAA compliant?

Yes. Cartesia is HIPAA compliant and SOC 2 Type II certified, and signs business associate agreements with healthcare customers. Details are in the Trust Center.

Does healthcare call center software work with our EHR?

Yes. The agent reads referral status, flags referrals and saves records requests in your EHR through tools you configure.

How is it different from a healthcare IVR?

This agent answers a clinic group's patient services line and works from the patient's own record. A healthcare IVR answers a hospital's main number and routes among departments. For the privacy side, read how conversational AI works in healthcare.

Can the agent hand a caller over to the nurse line?

Yes. Results questions and callers describing symptoms go to the nurse line, and you control exactly when else the agent transfers.

How much does healthcare call center software cost?

You pay by the minute, so a short referral check costs less than a records request that runs longer. The agent is $0.03 per minute of call time. LLM usage is billed separately. A Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

Find your voice

Talk to an expert.

Connect with a member of our team and learn how Cartesia can help you build world-class voice experiences.

Contact Sales

Start building.

Access our models via API and bring an agent into production with our SDKs and developer tools.

Try Cartesia

We’re hiring!

Build the future of interactive intelligence

Careers page

Healthcare call center software for patient support calls.

Tell patients where their referral stands

Verify the patient, read the referral

Flag a referral nobody confirmed

Start a records request

Read the specialist's appointment time