Managed Agents at Previously $0.06 $0.03/minManaged Agents are Previously $0.06 $0.03/min.

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Pharmacy IVR agents that take refill requests by phone.

Check refill status, take refill requests, and book vaccine appointments.

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Trusted by leading teams

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Ranked #1

on EVA-Bench and Speech Agent Arena

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Answer the counter phone so staff can keep filling

Each call ends with a defined outcome, like a refill status given, a refill requested, a pickup or delivery set, or a vaccine appointment booked.

The agent verifies the patient and reads status from your pharmacy system, including prescriptions waiting on the prescriber, so callers hear what the counter sees.

Pharmacy IVR systems that listen instead of reading a menu

What is a pharmacy IVR?

A pharmacy IVR answers the store's phone before your staff do. The old kind is a keypad menu that asks for a prescription number. This one lets patients say what they need, then checks refill status, takes refill requests and books vaccine appointments.

  • Check the patient
  • Read refill status
  • Request a refill
  • Save a pickup or delivery request
  • Find vaccine times

How does a patient check a refill with no prescription number?

The patient check matches name and date of birth, so nobody hunts for a bottle. The agent then reads status from your pharmacy system, including prescriptions waiting on the prescriber, while your technician stays on the fill in front of them.

Is my lisinopril ready? Oren Dahl, March 9, 1968.

verify_patientMatch: Oren Dahl

get_refill_statusRF-7718 ready for pickup

What happens when a patient has no refills left?

The request goes to your pharmacy system, which asks the prescriber for a renewal, and the caller hears that on the same call. A patient too unwell to come in can also set up delivery, which the agent reads back and saves after a yes.

  • Refill RF-7718 ready1:12
  • Metformin renewal request1:58
  • Delivery tomorrow, 10 to 22:31

What should pharmacy IVR solutions never answer?

Anything about a dose, a side effect or mixing medicines. This agent has no tool that changes a prescription, and those questions transfer to your pharmacist, with the refill on file loaded for the handoff.

Resolved on the call

Did the agent resolve the patient's request before the call ended, without a transfer?

Fewer calls pulling staff off the counter

Every ring pulls a technician off a fill. An IVR pharmacy teams can rely on takes these calls away from the counter.

Patients skip the prescription number hunt

Name and date of birth are enough for the patient check, so nobody digs out a bottle to key in a number.

Refill status matches the counter

Callers hear what your pharmacy system shows, including a prescription still waiting on the prescriber.

Out of refills isn't a dead end

A request with none left goes to your pharmacy system, which asks the prescriber for a renewal, and the patient knows it happened.

Delivery details get read back

For a patient too unwell to come in, the agent confirms the address and the window, then saves the request after a yes.

Flu shot season stays off the counter phone

Appointments come from open times on your vaccine calendar, so nobody reads out a schedule between fills.

Medicine questions belong to the pharmacist

It won't discuss doses, side effects or interactions, and it can't change a prescription. Those callers transfer to your pharmacist.

Built for patients reading a bottle over the phone

Drug names get mumbled, birth dates get repeated and some callers take their time. Cartesia's speech models move the call along and rush nobody.

  • $0.03per minute
  • #1on Speech Agent Arena and EVA-Bench
  • 24/7answers every call, at any hour

Gives them time with the label

A caller may stop to find their glasses or sound out a drug name. It lets them get to the end before replying.

Patient check first, then your tools

Any LLM you select works through tools that check the patient, read refill status, request refills, save deliveries and book vaccines.

Easy to follow at any age

Take a library voice that reads a drug name, a date and a delivery window clearly, in the tone of your store.

Voice agent, keypad IVR or the counter phone

Most pharmacies already run one of the last two, often both. The test of an IVR system for pharmacy calls is the request a menu can't finish.

Cartesia agentKeypad pharmacy IVRStaff at the counter
How a patient startsSays what they needPresses through a menuWaits for someone to pick up
Identifies the patientName and date of birth, matchedUsually a prescription numberAsks for name and date of birth
Gives refill statusRead from your pharmacy systemOften, if the menu offers itYes, once they're free
Books a vaccineYes, from open calendar timesUsually notYes, between fills
Answers a dose or interaction questionNo, it transfers to the pharmacistNo, it routes to the counterYes, the pharmacist does
How you pay$0.03 per minute plus LLM usageUsually a license or monthly feeStaff time on every call

See which calls resolved the patient's request

Every call is recorded and transcribed. See which calls gave a refill status, requested a refill, set up pickup or delivery, or booked a vaccine.

Launch a pharmacy voice agent in three steps

Start building

  1. Clone the Pharmacy phone line

    Duplicate this line for your store, with its name, hours and delivery rules.

  2. Connect your pharmacy system

    Link your pharmacy management system and vaccine calendar through tools you configure. Set the pharmacist transfer, then point your store number at the agent.

  3. Run a refill and an interaction call

    Check a refill status as a test patient, then ask about mixing medicines. Go live once one resolves and the other reaches the pharmacist.

Enterprise-grade security

  • HIPAA compliant badge

    HIPAA compliant

  • SOC 2 Type 2 badge

    SOC 2 Type 2

  • GDPR badge

    GDPR

Pharmacies FAQs

What is a pharmacy IVR with AI?

A pharmacy IVR answers the pharmacy's phone before staff do. With AI, callers say what they need instead of pressing through a menu. This one is a voice agent that checks refill status, takes refill requests, sets up pickup or delivery and books vaccine appointments.

Can a pharmacy IVR take refill requests?

Yes. The agent verifies the patient and sends the refill to your pharmacy system, which asks the prescriber for a renewal when no refills are left.

Can callers check refill status?

Yes. After the patient check matches name and date of birth, the agent reads status from your pharmacy system, including prescriptions waiting on the prescriber.

Can the agent set up pickup or delivery?

Yes. The agent collects the details, reads the request back and saves it after the caller says yes.

Can a pharmacy IVR book vaccine appointments?

Yes. The agent offers open times from your vaccine calendar and books the one the patient picks.

Can the agent give advice about medicines?

No. The agent transfers questions about doses, side effects, and drug interactions to your pharmacist, and you control exactly when else the agent transfers.

Is Cartesia HIPAA compliant, and will you sign a BAA?

Yes. Cartesia is HIPAA compliant and SOC 2 Type II certified, and signs business associate agreements with healthcare customers. Details are in the Trust Center.

Does a pharmacy IVR work with our pharmacy management system?

Yes. The agent connects to your pharmacy management system and vaccine calendar through tools you configure.

How much does an AI pharmacy IVR cost?

You pay $0.03 per minute of call time for the agent, so a quick refill status call costs only its own minutes. LLM usage is billed separately. A Cartesia phone number adds $0.014 per minute, or nothing if you bring your own Twilio account or SIP trunk. The free plan includes $1 of agent calls a month, so you can test the agent before you pay. See pricing.

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